Customer Service Manager

Location: Bengaluru,Karnataka,India

• Lukup Media is looking for a person who is ready to take on the challenges of on boarding its first set of customers, managing customer service processes and managing its call center operations.

  The applicant should be willing to learn, work hard, and build a team in the near future.

  The key responsibilities are

  1. Activating customer accounts, managing KYC process

  2. Managing call center agents and processes including KPI metrics tracking, customer complaints handling, etc.

  3. SLA adherence to ensure that the complaints are resolved within defined SLA with quality resolution

  4. Analysis of daily/weekly/ monthly analysis for complaints related issues and suggesting proactive corrective measures

  5. Handling nodal / appellate / management escalations

  Excellent communication skills, work ethics and ability to work hard are must haves.

  Previous experience in a service provider organization such as an Internet Service Provider (ISP), cable MSO etc is required.

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