Customer Experience Associate

We are looking for an enthusiastic Customer Support Specialist to join our team! The ideal candidate for this position will need to be the best negotiator and have strong query management skills. They will have to provide continuous support to handle any queries and escalations with regards to the product and service provided by the company and provide timely resolution.

What You'll Do

• Handle inbound queries from customers and provide technical and product support via multiple channels (phone, email, chat, Whatsapp)
• Systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Continually collaborate with multiple departments to understand and develop product knowledge.
• Ownership to improve processes by analysing escalated cases and working cross-functionally to reduce resolution time and improve the customer experience.
• Support in various ad-hoc audits and other internal control initiatives on an ongoing basis.
• Be a great culture fit - have the start-up energy and be ready to be always on the move.

Requirements

What You'll Need

• 1-3 years of experience in Customer Support, Customer interaction, Negotiation
• Experience in the field of Interior Design / Insurance/ Healthcare/E-Commerce is an added advantage.
• Hand-on experience in handling customers • Exceptional verbal & written communication skills

Benefits

What You'll Get

• Open Door Policy
• Work in a pleasant environment with little hierarchy
• Dynamic working environment in a growing firm
• Strong support from peers