Assistant Manager - Operations

Assistant Manager – Operations Role Summary Manage end-to-end Quick Commerce & E-commerce operations , driving smooth execution, KPI performance, customer experience, and process compliance. Key Responsibilities Manage daily Quick Commerce & E-commerce operations and ensure business continuity. Coordinate with internal teams and external partners for seamless execution. Monitor orders, inventory, delivery performance, and customer issues . Track key KPIs, MIS, productivity, SLA, and operational performance . Identify performance gaps and drive corrective actions and process improvements . Handle operational and customer escalations and ensure timely resolution. Support new store/location launches, expansion, and operational readiness . Ensure adherence to SOPs, processes, quality, and compliance standards . Drive effective communication and coordination across stakeholders. Key KPIs Order Fulfillment | SLA | Productivity | Inventory Accuracy | Delivery Performance | Customer Experience | Quality | Compliance | Escalation TAT

• Seniority: Mid Level
• Languages: English