Senior Executive - Operations

Here's a crisp, HR-ready version : Senior Executive – Site Operations Role Summary Own end-to-end shift operations, ensuring productivity, SLA/CPT, quality, process adherence, manpower availability, customer fulfillment, and timely escalation resolution . Key Responsibilities Own shift operations and drive productivity, SLA & CPT performance . Monitor CX CPT, Dock CPT, 3P CPT, TX CPT & NTBDR and take corrective actions. Ensure process adherence, SOP, Quality, UPP, Space Design & Audit compliance. Conduct RCA & CAPA for operational misses and ensure timely closure. Plan manpower and floor requirements based on CAP/volume fluctuations; monitor absenteeism & attrition. Ensure vehicle placement and fulfillment of customer requirements. Drive floor training, 555 Audits, safety and healthy workplace practices . Motivate teams and build a culture of ownership, accountability and performance . Manage Operations, Customer, 3P & Vehicle escalations and ensure timely resolution. Coordinate with cross-functional teams to maintain smooth and efficient site operations. Key KPIs Productivity | SLA | CPT | Quality | Process Adherence | Audit | Manpower Utilization | Vehicle Placement | Customer Fulfillment | Escalation TAT | RCA Closure Experience 2–5 years in Site Operations / Warehouse / Logistics / Fulfilment / Last-Mile Operations, with strong exposure to shift management, manpower planning and operational metrics .

• Experience: 2+ years
• Seniority: Entry Level
• Languages: English