Senior Executive - Operations

Senior Executive – Operations | Sort Center Role Summary Own and manage an assigned department within the Sort Center , ensuring smooth end-to-end operations, productivity, quality, SLA adherence, manpower utilization, and timely execution of daily business plans. Key Responsibilities Take end-to-end ownership of the assigned department and manage daily shift operations. Lead the team and ensure effective manpower deployment, productivity, and performance . Plan resources and capacity based on volume/CAP fluctuations and operational requirements. Monitor key metrics including SLA, CPT, productivity, quality, throughput and process adherence . Ensure adherence to SOP, safety, quality, compliance and audit standards . Identify operational gaps, conduct RCA , and drive corrective/preventive actions. Drive process improvement, Kaizen and cost optimization initiatives. Manage shift handovers, daily reviews and operational escalations . Coordinate with upstream/downstream teams and stakeholders to ensure smooth flow of shipments. Monitor manpower availability, absenteeism, training and team performance . Ensure timely resolution of customer, vehicle and operational escalations . Maintain a safe, disciplined and positive workplace while driving team engagement and ownership. Key KPIs Department Productivity | SLA/CPT | Throughput | Quality | Process Adherence | Manpower Utilization | Capacity | Safety | Cost | Audit Compliance | RCA Closure Experience 2–5 years in Sort Center / Warehouse / Logistics / Fulfilment Operations with experience in department or shift management and team leadership .

• Experience: 2+ years
• Seniority: Entry Level
• Languages: English