Finance and Operations Manager

JOB PROFILE Job title Finance & Operations Manager Reward level: Junior Management Reporting to: Store Manager Qualification: Essential Any Graduate Key Deliverables (Essential functions & Responsibilities of the Job) : As a Finance and Operations Manager, your focus will be on managing store operations, leading your team, and driving sales. Your key responsibilities include: 1. Team Leadership & Development: Build a Strong Team: Develop a motivated, high-performing store team. Lead by Example: Promote sales opportunities and coach your team to deliver results. Team Performance: Manage supervisors and staff with effective coaching, feedback, and regular performance reviews. 2. Store Operations & Layout: Follow Store Guidelines: Ensure the store layout matches Marks and Spencer's brand standards. Seasonal Setup: Make sure the store's seasonal look is executed accurately and on time. Staffing & Rotas: Plan staff schedules, ensuring key events are well-staffed. 3. Sales & Performance Management: Drive Sales: Enhance sales by analyzing trends like footfall and conversion rates. Achieve Targets: Monitor sales targets and take corrective actions if needed. Manage Stock: Ensure smooth and accurate stock processes and reduce losses from damaged goods. 4. Customer Experience & Feedback: Customer Connection: Build relationships with customers and understand their needs. Train Staff: Ensure staff are trained in customer service and continuously improve store performance through feedback. 5. Health & Safety Compliance: Safety Standards: Ensure the store fully complies with health and safety requirements. 6. Visual Merchandising: Layout Coordination: Work with the Visual Merchandiser to ensure the store layout and displays are attractive and sequential. 7. Communication & Recognition: Staff Engagement: Regularly brief your team, recognize achievements, and maintain staff motivation. Key Skills: Strong commercial and team management abilities. Problem-solving skills and patience in handling challenges. Excellent interpersonal, analytical, and leadership skills.

• Experience: 3+ years
• Seniority: Senior Level
• Education: Bachelor's degree required
• Languages: English