Process Manager

Company:

Marsh

Description:

We are seeking a talented individual to join our Operations team at Marsh Risk India, a Marsh business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office

Process Manager– Operations Team

We will count on you to:

Operates within a team at client sites to perform advanced support tasks

Administers policies and claims to serve as the contact between insurers and the insured

Manages day-to-day events along policy lifecycle remotely to ensure colleagues are getting the service they need

Analyzes client engagements and identifies opportunities to cross-sell services to expand the client relationship

Maintains updated records of team's compliance with internal/external client service agreements to confirm services are being delivered

Hears concerns from colleagues and resolves complex issues

What you need to have:

• Master's degree
• Excellent written and verbal communication skills.
• Strong proficiency in Microsoft Office Suite, especially PowerPoint and Word.
• Exceptional organizational and project management skills.
• Ability to work collaboratively across teams and manage multiple stakeholders.
• Attention to detail and commitment to quality.

What makes you stand out?

• Strategic thinking and problem-solving.
• Strong interpersonal and relationship-building skills.
• Ability to work independently and as part of a team.
• Adaptability and resilience in a fast-paced environment.
• Customer-focused mindset

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.