BizOps Engineer II

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

BizOps Engineer II

Overview :
Transaction Stream programs looking for candidates who has payment card industry domain knowledge and having basic knowledge to drive (keywords) logging & monitoring activities with experience/expertise in areas / tools like AWS/PCF/any cloud platform, Splunk / Dynatrace, Synthetic Monitoring, Event driven architecture, Release management, Change Management

Role :
BizOps Engineer II

• Needs to handle release and support change management activities along with standardize Monitoring and Alerting mechanism for the supported applications.
• Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
• Support services before they go live through activities such as system design consulting, capacity planning, Resiliency Planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, & overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless post-mortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
• Work with a global team spread across tech hubs in multiple geographies and time zones
• Share knowledge and mentor junior resources
• Able to perform on-call duties on a rotational basis.
• Occasional off hours work required.

All about You/Experience :

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
• Experience with Splunk, Dynatrace & Even Framework architecture.
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Ability to debug and optimize code and automate routine tasks.
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.
• Experience managing and supporting a batch application system, including ability to analyze complex and layered outcomes.
• Ability to write complex SQL queries to effectively utilize available resources.
• Experience with Web Servers such as Jboss or Tomcat preferred.
• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
• Ability to debug and optimize code and automate routine tasks.

Corporate Security Responsibility

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.