Senior Manager - Implementation

The Salesforce Implementation Manager is a strategic leadership role responsible for overseeing a portfolio of Salesforce projects and the professional development of the implementation team. This role bridges the gap between executive strategy and technical execution, ensuring that all Salesforce initiatives are delivered with high quality, remain profitable (or within budget), and achieve long‐term business value. The Manager focuses on process optimization, resource allocation, and maintaining senior‐level stakeholder relationships.

Responsibilities

• Portfolio Oversight: Manage multiple concurrent Salesforce implementations, ensuring they meet organizational standards, budget constraints, and delivery timelines.
• Team Leadership: Supervise, mentor, and conduct performance reviews for Implementation Leads and Administrators. Foster a culture of continuous learning and technical excellence.
• Strategic Road mapping: Collaborate with senior leadership to align Salesforce initiatives with the broader company vision and long‐term digital transformation goals.
• Solution design oversight: Collaborate with Salesforce architects and developers and ensure the solution aligns with business needs and best practices.
  Review configurations like objects, workflows, flows, and integrations.
• Project Governance: Define and enforce implementation methodologies (Agile/Scrum), documentation standards, and QA protocols across all projects.
• Stakeholder & Vendor Management: Act as a point of escalation for project risks. Manage relationships with external Salesforce partners and third‐party vendors to ensure accountability.
• Resource Planning: Forecast staffing needs and allocate technical resources across projects to maximize efficiency and prevent burnout.
• Change Management Strategy: Lead the organizational change management (OCM) strategy to ensure high user adoption and ROI post‐deployment.
• Process Optimization: Continuously audit and improve the implementation lifecycle, from pre‐sales discovery to post‐launch support.

• Manage multiple concurrent Salesforce implementations, ensuring they meet organizational standards, budget constraints, and delivery timelines.
• Supervise, mentor, and conduct performance reviews for Implementation Leads and Administrators.
• Collaborate with senior leadership to align Salesforce initiatives with the broader company vision and long-term digital transformation goals.
• Review configurations like objects, workflows, flows, and integrations.