Assistant General Manager - Business & Operations

The Assistant General Manager for Business and Operations at MAPL will be responsible for overseeing and managing the business and operational activities. This role requires a seasoned professional with at least 7+ years of experience in the staffing and manpower industry. The ideal candidate will drive operational excellence, client satisfaction, and business growth while ensuring efficient execution of organizational strategies.

Key Responsibilities:

1. Business Development:Drive business growth by developing and managing leads for apprenticeships (NAPS/NATS), B.Voc, D.Voc, ITI programs, and work-integrated learning models.Conduct market research to identify opportunities across industries, enterprises, and corporates.Build and nurture connections with HR heads or relevant stakeholders and decision makers to secure partnerships and collaborations.Manage the sales pipeline, generate leads, and conduct field visits to expand MAPL's client base.
2. Business Management:Develop and implement strategic plans to achieve business objectives and revenue targets. Identify and capitalize on new business opportunities within the staffing and manpower sector.Maintain strong relationships with existing clients and ensure the delivery of high-quality services.Monitor market trends and competitor activities to keep MAPL ahead in the industry.
3. Operational Excellence:Oversee daily operations to ensure smooth execution of staffing, manpower outsourcing, and related services.Monitor supervisors and maintain strong relationship with plant/unit head or HR Heads.Implement best practices and process improvements to enhance efficiency and productivity.Ensure compliance with statutory and regulatory requirements, including labor laws and payroll management.
4. Team Leadership:Lead and mentor a team of executives, supervisors and operational staff to achieve departmental and organizational goals.Foster a culture of collaboration, innovation, and accountability within the team.Conduct regular performance evaluations and provide constructive feedback for professional growth.
5. Compliance and Reporting:Ensure adherence to regulatory requirements for apprenticeships and workforce solutions.Prepare and present periodic reports on business performance, client engagement, and operational metrics to senior leadership.
6. Operational Coordination & Payroll Automation SupportCollaborate with the central operations team to ensure smooth execution and support of payroll management processes for deployed staff. Facilitate the implementation and adoption of Smart Staff software to automate attendance tracking and candidate onboarding, aligning with client requirements and enhancing service delivery efficiency in the staffing domain.

Bachelor's degree in Business Administration, Operations Management, or a related field (Master's preferred).