Digital Workspace Platforms Admin

As our Digital Workplace Platforms Admin, you'll be the strategic backbone powering Google Workspace and Slack for the entire university eco-system. This isn't just about keeping systems running; you'll actively drive the adoption and best use of these platforms across diverse teams: our vibrant campus operations, high-impact industry partnerships, progressive education units, and our global skilling hub for international employment. The ideal candidate is a tech-savvy innovator with hands-on experience and a passion for helping users get the most out of digital tools, transforming the way teams collaborate and achieve. Key Responsibilities: Administer, configure, and optimize Google Workspace for users across all university teams, ensuring seamless collaboration and robust security. Administer, configure, and optimize Slack & allied applications for users across all university teams, ensuring seamless collaboration and robust security. Drive enthusiastic adoption and best practices across the campus team, industry vertical, education vertical, and international skilling hub. Design onboarding programs and tailored workshops for multiple user segments to maximize platform engagement and value. Develop user-friendly documentation and guides focused on team-specific workflows. Lead automation and integrations that cut down manual work for different units, boosting university-wide productivity. Monitor usage analytics and feedback to proactively support under-engaged teams and suggest creative solutions. Serve as the domain expert and escalation point for technical support; resolving issues fast and coaching users for self-sufficiency. Coordinate with Google and Slack partners/vendors for escalated support or advanced customizations. Ensure high standards of security, compliance, and audit readiness across all teams.

Bachelor's or Master's degree (BE, B.Sc., BCA, MCA or equivalent) in Computer Science, IT, or a related technical field.