Founder's Office – Strategy & Operations

This role serves as a trusted advisor and strategic coordinator to the Chancellor and Founder, supporting effective execution across institutional priorities. This role focuses on cross-functional collaboration, operational streamlining, and organizational development. The ideal candidate brings a strong sense of ownership, a collaborative mindset, and an entrepreneurial spirit to help build systems and structures that scale with the university's vision. Key Responsibilities: Strategic Collaboration & CoordinationWork closely with the Chancellor & Founder to coordinate key initiatives and institutional priorities.Facilitate alignment across departments and teams to ensure shared goals and integrated execution.Organizational Structuring & EnablementSupport the design and refinement of organizational structures to enable clarity, accountability, and scalability.Coordinate with functional heads to ensure role clarity, smooth interdepartmental workflows, and effective team dynamics.Process Design & SOP DevelopmentDrive the documentation and implementation of standard operating procedures (SOPs) to streamline operations and institutionalize best practices.Work with stakeholders to ensure SOPs are practical, adopted, and updated regularly based on feedback and evolutionLean Operations & Efficiency Identify inefficiencies and collaborate with teams to co-create lean, effective solutions.Help operationalize strategies that improve speed, reduce cost, and enhance service delivery across verticals.Cross-Functional Project SupportCoordinate multi-departmental projects and ensure timely progress by tracking deliverables, resolving blockers, and facilitating communication.Act as a central point of contact for project status, escalation, and alignment.Strategic Partnerships & Growth InitiativesSupport the identification and nurturing of external partnerships with industry, academia, and other stakeholders. Coordinate internally to ensure the operationalization of partnerships and development of new revenue opportunitiSales System Optimization & CRM SupportCollaborate with business teams to configure and improve CRM systems for B2B, B2C, and B2B2C verticals.Ensure the CRM is well-integrated with the university's workflow and supports data-driven decision-makingPolicy Alignment & Program Development Work with academic and industry teams to support the implementation of NEP 2020 and the National Credit Framework.Facilitate coordination for the design of skill-based, industry-integrated academic programs.Admissions Strategy & Operational Support Assist in aligning admissions operations with broader institutional goals.Coordinate with admissions and outreach teams to support effective and efficient enrollment processTalent Acquisition CoordinationWork with HR and hiring managers to ensure smooth and timely talent acquisition aligned with organizational needs.Support creation of systems for better workforce planning and onboarding.Digital Infrastructure & Systems Support Coordinate web and digital platform development to ensure they align with institutional objectives and user needs.Facilitate collaboration between technical and functional teams to maintain scalable digital systems.

Master's degree in Business Administration, Education Management, Operations, or related fields. 8+ years of experience in operations, strategy, project coordination, or institutional development.