Assistant Manager – Central Scheduling Operations

Location: Indore,Madhya Pradesh,India

Assistant Manager – Central Scheduling Operations
About the Role
We are hiring an Assistant Manager – Central Scheduling Operations to lead our Central
Scheduling Team responsible for managing OPD & IPD scheduling, cab coordination, Rx
collection, and other backend operational activities. The role requires strong operational
ownership, team leadership, hospital ecosystem understanding, and the ability to manage
real-time escalations while ensuring service excellence and productivity.

Key Responsibilities

• Lead and manage a team of 10+ executives and monitor daily productivity, quality, and
  SLA adherence.

• Oversee end-to-end OPD and IPD scheduling operations with high attention to detail.

• Manage entire ground-level operations including roster planning and shift allocation.

• Ensure effective coordination with hospital partners and internal stakeholders.

• Handle real-time operational escalations and ensure quick resolution.

• Oversee cab booking coordination and Rx (Prescription) collection workflow.

• Prepare daily, weekly, and monthly MIS reports and dashboards.

• Analyze productivity, TAT, and operational efficiency to drive continuous improvement.

• Ensure achievement of defined OKRs and KPIs for the team.

  Must-Have Requirements

• 3–6 years of experience in hospital operations / healthcare scheduling / backend
  operations.

• Experience handling a team of 10+ members.

• Strong understanding of OPD & IPD workflows.

• Strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, reporting dashboards).

• Good analytical and reporting skills.

• Experience in roster planning and workforce management.

• Ability to manage real-time escalations effectively.

• Strong attention to detail.

  Good to Have

• Knowledge of medical terminologies (considered a strong plus).

• Experience working in hospital atmosphere or healthcare ecosystem.

• Exposure to healthcare CRM or scheduling tools.

  Key Competencies

• Operational ownership mindset.

• Strong communication and coordination skills.

• Problem-solving approach.

• High attention to detail.

• Ability to work in a fast-paced healthcare environment.

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