Clinical Coordinator

The Clinical Coordinator acts as a vital link between patients, internal stakeholders, and the

hospital team (SOS) within a virtual healthcare environment.

Key responsibilities include:

• Providing counselling and guidance to patients throughout their treatment journey.
• Validating prescriptions, facilitating immediate or emergency admissions, and raising red

flags to relevant stakeholders.

• Coordinating admission confirmations and supporting a smooth recovery process.
• Delivering comprehensive patient support from pre-operative preparation to

post-discharge follow-up.

• Conducting structured follow-up calls to monitor patient progress and address concerns.
• Offering clinical guidance to the IS team for accurate case handling and query resolution.

Key Responsibilities:

1. Patient Coordination & Counselling

• Connect with patients virtually to assess clinical status and guide them through

treatment.

• Conduct pre-op, post-op, and post-discharge calls.
• Educate patients on medications, discharge instructions, and recovery.
• Coordinate with doctors or the hospital medical team to resolve any clinical concerns.

2. Admission & IPD Confirmation

• Verify and confirm admissions post confirmation from relevant stakeholders.
• Connect and document same-day OPD to IPD.
• Coordinate with Care Buddies and internal teams for approvals and follow-ups.
• Escalate high-risk or urgent cases to relevant stakeholders.

3. Prescription Validation & Compliance

• Review and validate prescriptions for accuracy and completeness.
• Ensure timely validation of prescriptions as per TAT.
• Report deviations or incomplete prescriptions promptly.

4. Post-Operative / Discharge & Follow-Up Management

• Conduct follow-up calls on Day 1, post-surgery/discharge.
• Monitor recovery, address concerns, and escalate clinical issues.
• Document patient interactions accurately in LSQ / Email as per requirement.

5. Communication & Collaboration

• Liaise with Team, Care Buddies, CST Team, FinOps and Hospital Teams (SOS) for

smooth patient experience.

• Ensure timely updates via email or system logs.
• Participate in huddles, review meetings, and feedback discussions for process

improvement.

Skills & Competencies:

• Strong clinical knowledge and patient-handling skills.
• Excellent communication, empathy, and counselling abilities.
• Good understanding of workflow processes.
• Proficiency in data entry, documentation, and relevant systems tools.
• Ability to prioritize patient cases efficiently.

Qualifications:

• <B.Sc> Nursing / GNM / BDS /.
• Minimum 1–3 years of experience in hospital operations, clinical coordination, patient

counselling, or telehealth services.

• Prior experience in healthcare process management is preferred.

Key Performance Indicators (KPIs):

• Timely completion of all validation and follow-up calls.
• Accuracy of documentation and tagging.
• Patient satisfaction and feedback scores.
• Adherence to SOPs and escalation timelines.
• Reduction in pending or delayed prescription validations.

• Experience: 1+ year
• Seniority: Entry Level
• Languages: English