MediClinic AM SPOC

Location: Bangalore,None,None

Roles & Responsibilities:

• Client Meetings - Reviews and Presentations (Weekly / Monthly / Quarterly)
• Invoice management and collections, to make sure all invoices are cleared and paid within the agreed timelines as per agreement.
• Data Management and coordination with the finance team for all issues related to Invoices and payments
• Retention and timely renewal of all accounts. Build client relationships to make sure we are well connected.
• Project Green (Upsell / Cross sell). Generate additional revenue from existing clients by bringing value adds and by offering new services.
• New Lead Generation - Pitching for new business, adding new Logos..
• Working to improve Margins of current accounts and new projects
• Directing, coordinating and administering medical and non-medical resources, facilities and services
• Liaising with clerical, medical and professional staff at all levels
• Developing services and implementing changes
• Ensuring all regulations/ compliances are followed

Work closely with Operations team to make sure the below is managed by the team:

• Managing Medical and Paramedical staff (Doctors and Staff Nurse)
• Medical Staff Attendance Management and Team Management
• Managing end-to-end OHC operations and smooth functioning of MediClinics for the clients
• Strengthening existing processes with sound Process Flows, Automated systems.
• To make sure all invoices are raised on time along with submission of all necessary documents to clients
• To ensure all the client deliverables are met on a timely basis.
• Build relationships with the facility team at client place and ensure smooth flow of OHC payments.
• Coordinate with the HR Team and provide documents at the time of audits.
• To ensure day to day activities are carried out and concerned reports are maintained.
• Medical staff issues/grievances need to be addressed within TAT.
• Sharing MIS report on monthly basis

Skill Set & Qualifications:

• Graduate  3+ years of experience in Hospital Industry or Occupational Health Services
• Having Marketing experience is an additional benefit.
• Excellent verbal, written and interpersonal communication skills.
• Strong knowledge of Client Service processes and techniques.

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