Team Lead - Central Scheduling Operations

Team Lead – Central Scheduling Operations

About the Role

We are hiring an Team Lead – Central Scheduling Operations to lead our Central

Scheduling Team responsible for managing OPD & IPD scheduling, cab coordination, Rx

collection, and other backend operational activities. The role requires strong operational

ownership, team leadership, hospital ecosystem understanding, and the ability to manage

real-time escalations while ensuring service excellence and productivity.

Key Responsibilities

 Lead and manage a team of 10+ executives and monitor daily productivity, quality, and

SLA adherence.

 Oversee end-to-end OPD and IPD scheduling operations with high attention to detail.

 Manage entire ground-level operations including roster planning and shift allocation.

 Ensure effective coordination with hospital partners and internal stakeholders.

 Handle real-time operational escalations and ensure quick resolution.

 Oversee cab booking coordination and Rx (Prescription) collection workflow.

 Prepare daily, weekly, and monthly MIS reports and dashboards.

 Analyze productivity, TAT, and operational efficiency to drive continuous improvement.

 Ensure achievement of defined OKRs and KPIs for the team.

Must-Have Requirements

 3–6 years of experience in hospital operations / healthcare scheduling / backend

operations.

 Experience handling a team of 10+ members.

 Strong understanding of OPD & IPD workflows.

 Strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, reporting dashboards).

 Good analytical and reporting skills.

 Experience in roster planning and workforce management.

 Ability to manage real-time escalations effectively.

 Strong attention to detail.

Good to Have

 Knowledge of medical terminologies (considered a strong plus).

 Experience working in hospital atmosphere or healthcare ecosystem.

 Exposure to healthcare CRM or scheduling tools.

Key Competencies

 Operational ownership mindset.

 Strong communication and coordination skills.

 Problem-solving approach.

 High attention to detail.

 Ability to work in a fast-paced healthcare environment.

• Experience: 3+ years
• Seniority: Mid Level
• Languages: English