Counsellor

Roles and responsibilities:

Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing Assist the patient in getting Cashless facility at Medipulse Upload the documents at the end of the day, do audits, follow up on Payment etc. Have extensive knowledge of Hospital Billing software. Check IPD files daily and update the HIS at the end of the day.

Skill sets/Experience we require: • Proficiency in Microsoft Office Suite. • Hands-on experience with office equipment (e.g. fax machines and printers). • Professional attitude and appearance. • Solid written and verbal communication skills. • Ability to be resourceful and proactive when issues arise. • Excellent organizational skills. • Multitasking and time-management skills, with the ability to prioritize tasks. • Customer service attitude.

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