Cluster Head- Last mile - Kerala
Meesho
Description
About the Team
Being part of Meesho's Fulfilment and Experience (F&E) team as Cluster Head LM,
will zip you to the cockpit of our ever-burgeoning rocketship, where you get to
directly shape the experience of the country's next billion e-commerce users.
We are an eclectic mix of 100+ professionals with diverse skill sets ranging from
running operations/support, supply chain know-how, analytics and the holy grail,
first principle s problem-solving. At Meesho, we're trying to do what's never been
done before - taking e-commerce to the masses. This leaves us with no choice but to
completely reimagine logistics from the ground up, to cater to our customers' price
and delivery expectations. That means a host of "zero-to-one" projects (takers,
anyone?) to build a supply chain to change how folks think about e-commerce
in India and globally. We are firm believers in fun at work. With monthly F&E happy
hour sessions, informal team outings, and internal virtual water cooler chat sessions,
there's never a dull moment with us
About the Role
As Cluster Head LM, you'll own the onboarding and training of partners. You'll also
drive key operational metrics by regularly visiting their facilities in different cities in
your area. You'll take complete ownership of processes allotted to you and work
with various stakeholders to achieve team goals. You'll continuously work towards
identifying gaps and providing recommendations for improving our processes.
What you will do
- Own the onboarding and training of new partners for Last Mile operations in your cluster.
- Identify and onboard new partners onto the network on an ongoing basis
- Track and own the performance of different partners in your cluster
- Visit facilities to conduct audits and solve operational gaps
- Ensure compliance with operational processes
- Own and drive critical operational metrics end to end and achieve performance
- targets
- Continuously work towards identifying gaps and provide recommendations for
- improving our processes
What you will need
- Graduate or Post Graduate degree in any discipline
- 3-5 years of work experience in the e-commerce logistics domain
- Experience in partner onboarding and training in the Last Mile and sorting operations
- Experience in control tower and field operations will be a plus
Eligibility Criteria
- Experience: 3+ years
- Seniority: Mid Level
- Education: Bachelor's degree required
- Languages: English
About Meesho
Meesho, founded in 2015 by IIT Delhi graduates Vidit Aatrey and Sanjeev Barnwal, is an Indian e-commerce platform headquartered in Bangalore. Operating under the parent company Fashnear Technologies Private Limited, Meesho aims to democratize internet commerce by enabling small businesses and individual entrepreneurs to succeed online. The platform facilitates trade between suppliers, resellers, and customers, leveraging social media platforms like Facebook and Instagram for marketing. Meesho's asset-light business model and zero-commission approach have empowered over 100 million small businesses across India. The company has experienced significant growth, with its mobile app becoming one of the most downloaded globally in 2021. In 2024, Meesho introduced Valmo, a logistics marketplace that handles over 50% of its daily orders, operating in approximately 15,000 pincodes with around 6,000 partners. Additionally, Meesho launched a generative AI-powered voice bot for customer support, managing approximately 60,000 calls daily in English and Hindi. With a focus on affordability and accessibility, Meesho continues to serve the underserved markets in India's Tier-2 and Tier-3 cities, offering unbranded household goods, fashion, and furnishings to a user base of around 190 million.