Manager - User Experience : F&E
Meesho
Description
About the Team
You will join the Fulfilment and Experience (F&E) team at Meesho. F&E is the operational and technological backbone powering India's most cost-efficient, reliable, and scalable e-commerce network, serving 100M+ monthly active users.
From disintermediating traditional logistics through Valmo (Meesho's unbundled micro-entrepreneur supply platform) to driving zero-commission seller enablement and real-time speed platforms, F&E operates at the intersection of deep systems thinking, network engineering, and structural innovation. We solve industry-defining supply chain problems at a scale that few companies globally can match.
About the Role
This role offers a direct mandate to reshape a function that touches every single Meesho order, with full autonomy over team structure, roadmap, and how you solve the problem. It also gives you a seat at the table with senior leadership on one of Meesho's most visible 2-year bets, while allowing you to work at the intersection of scale (India's largest value e-commerce platform) and zero-to-one building.
What You Will Do
- Order-to-delivery experience — speed, reliability, and predictability of the fulfillment promise
- Post-order experience — returns, refunds, and how fast/painlessly they resolve
- Customer support — treating support volume as a signal to fix root causes, not just a queue to clear
- The fast delivery network bet — reimagining what "fast" means for value e-commerce, and what infrastructure/network changes get us there
- A team of 10–15 — you'll build, coach, and scale a pod of builders (not just managers)
What You Will Need
- <B.Tech/MBA> from a premium institute preferred
- 3–5 years overall experience; 1+ years in management consulting, strategy & ops, or a startup/tech environment (e-commerce or logistics preferred)
- Proven experience leading teams (min. 1 year managerial experience)
- Strong analytical and structured problem-solving skills
- High ownership, strong bias for action, comfortable with ambiguity
- Excellent stakeholder management — you'll work closely with Product, Ops, 3PLs, and Meesho leadership
- Demonstrated founder/past-founder experience, or a track record of shipping 10x/zero-to-one bets in a past role.
Eligibility Criteria
- Experience: 3+ years
- Seniority: Mid Level
- Languages: English
About Meesho
Meesho, founded in 2015 by IIT Delhi graduates Vidit Aatrey and Sanjeev Barnwal, is an Indian e-commerce platform headquartered in Bangalore. Operating under the parent company Fashnear Technologies Private Limited, Meesho aims to democratize internet commerce by enabling small businesses and individual entrepreneurs to succeed online. The platform facilitates trade between suppliers, resellers, and customers, leveraging social media platforms like Facebook and Instagram for marketing. Meesho's asset-light business model and zero-commission approach have empowered over 100 million small businesses across India. The company has experienced significant growth, with its mobile app becoming one of the most downloaded globally in 2021. In 2024, Meesho introduced Valmo, a logistics marketplace that handles over 50% of its daily orders, operating in approximately 15,000 pincodes with around 6,000 partners. Additionally, Meesho launched a generative AI-powered voice bot for customer support, managing approximately 60,000 calls daily in English and Hindi. With a focus on affordability and accessibility, Meesho continues to serve the underserved markets in India's Tier-2 and Tier-3 cities, offering unbranded household goods, fashion, and furnishings to a user base of around 190 million.