Program Manager
Meesho
Description
About the Team
The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If you're passionate about AI, building strong partnerships, and creating impactful change, this is the team for you!
About the Role
We're building a next-generation AI Services business (MAS) and are looking for a Strategy & GTM Lead to help shape, scale, and accelerate growth.
This is not a typical strategy role. You will operate at the intersection of sales, marketing, product, and customer insight—owning critical levers that drive revenue and market positioning.
We're looking for someone high-agency, deeply curious, and AI-native—someone who doesn't just analyze problems but builds solutions from scratch.
About Meesho
Meesho, founded in 2015 by IIT Delhi graduates Vidit Aatrey and Sanjeev Barnwal, is an Indian e-commerce platform headquartered in Bangalore. Operating under the parent company Fashnear Technologies Private Limited, Meesho aims to democratize internet commerce by enabling small businesses and individual entrepreneurs to succeed online. The platform facilitates trade between suppliers, resellers, and customers, leveraging social media platforms like Facebook and Instagram for marketing. Meesho's asset-light business model and zero-commission approach have empowered over 100 million small businesses across India. The company has experienced significant growth, with its mobile app becoming one of the most downloaded globally in 2021. In 2024, Meesho introduced Valmo, a logistics marketplace that handles over 50% of its daily orders, operating in approximately 15,000 pincodes with around 6,000 partners. Additionally, Meesho launched a generative AI-powered voice bot for customer support, managing approximately 60,000 calls daily in English and Hindi. With a focus on affordability and accessibility, Meesho continues to serve the underserved markets in India's Tier-2 and Tier-3 cities, offering unbranded household goods, fashion, and furnishings to a user base of around 190 million.