Senior Associate / Assistant Manager - Program Ops (Fulfilment & Experience)
Meesho
Description
About the Team:
Being part of Meesho's Fulfilment and Experience team will zip you to the cockpit of our ever burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations / support, supply chain know-how, analytics and the holy grail, first principles problem solving. At Meesho, we are trying to do what's never been done before - taking e-Commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to
cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain which changes how folks think about e-Commerce not just in India, but globally. We focus on personal growth and fun at work just as much as we do on working hard.
About the Role
As an Assistant Manager - F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.
What you will do
- Participate in building overall strategy as we shape the expansion of this program and owning key decisions necessary for the rapid scaleup of the program
- Closely monitoring logistics control tower metrics driving improvement in fulfilment metrics
- Work closely with planning and bizfin teams to provide inputs to allocation changes and improve performance
- Drive ops rigour with with operations teams by providing insights for intervention areas
- Engage the Meesho Leadership as active stakeholders during business updates and review meetings
- The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.
What you will need
- <B.Tech> from a premium undergraduate college
- 2-4 years of experience, from startups in logistics, e-commerce/ quick commerce, D2C companies
- Excellent analytical and problem-solving skills
- Strong growth track record
- Outstanding written and spoken communication skills and organizational ability
- Experience of working in control tower teams any of the e-commerce/ logistics industry preferred
- MBA graduates with min. 1-2 years of experience preferred
Eligibility Criteria
- Experience: 2+ years
- Seniority: Entry Level
- Education: Bachelor's degree required
- Languages: English
About Meesho
Meesho, founded in 2015 by IIT Delhi graduates Vidit Aatrey and Sanjeev Barnwal, is an Indian e-commerce platform headquartered in Bangalore. Operating under the parent company Fashnear Technologies Private Limited, Meesho aims to democratize internet commerce by enabling small businesses and individual entrepreneurs to succeed online. The platform facilitates trade between suppliers, resellers, and customers, leveraging social media platforms like Facebook and Instagram for marketing. Meesho's asset-light business model and zero-commission approach have empowered over 100 million small businesses across India. The company has experienced significant growth, with its mobile app becoming one of the most downloaded globally in 2021. In 2024, Meesho introduced Valmo, a logistics marketplace that handles over 50% of its daily orders, operating in approximately 15,000 pincodes with around 6,000 partners. Additionally, Meesho launched a generative AI-powered voice bot for customer support, managing approximately 60,000 calls daily in English and Hindi. With a focus on affordability and accessibility, Meesho continues to serve the underserved markets in India's Tier-2 and Tier-3 cities, offering unbranded household goods, fashion, and furnishings to a user base of around 190 million.