Meinigar Technologies Pvt Ltd, Chennai

Job Description

**PositionTitle:**Key Accounts Manager – Freight Forwarding
**Location:**​Mumbai, Andheri
**Experiencerequired:**3 - 8 Years
JobType:**Full time
 
About **Stockarea:**Stockarea is a Managed logistics platform that provides Supply Chain solutions to SME & MNC Brands in India. Stockarea aggregates supply chain service providers like warehouse operators, Transporters, Freight Forwarders, Customs Agents, & Compliance service providers, and offers a single platform for Brands to Book/Manage these services.
**KeyResponsibilities:
**§****Client Relationship Management:**oAct as the primary point of contact for key accounts, building and maintaining strong, long-lasting customer relationships.
o   Understand the client's business needs, objectives, and challenges to provide strategic solutions that drive value.

§BusinessRetention**&**Growth:
o   Maintain business by securing regular orders and shipments from existing clients.
o   Develop and implement strategies to expand business with current clients, identifying new opportunities to increase revenue.

§CoordinationwithInternalTeams:
o   Collaborate closely with the pricing team to ensure competitive and profitable rates are provided to clients.
o   Work with operations, customer service, and other departments to ensure smooth execution of freight forwarding services, meeting all client requirements.

§ClientSatisfaction:
o   Monitor and manage the quality of service provided to key accounts, addressing any issues or concerns promptly and effectively.
o   Conduct regular reviews and meetings with clients to assess satisfaction levels and identify areas for improvement.

**§Reporting&**Analysis:
o   Prepare regular reports on account performance, including sales, profit margins, and customer feedback.
o   Analyze market trends and competitor activity to identify potential risks and opportunities within the industry.

§ContractManagement:
o   Negotiate and manage contracts with key clients, ensuring terms are favorable and aligned with company policies.
o   Ensure compliance with all contractual obligations and service level agreements.

§NewBusiness****Development:
o   Identify and pursue opportunities for upselling and cross-selling additional services to existing clients.
o   Support the sales team in acquiring new clients by leveraging relationships and providing insights into market dynamics.

Requirements

Qualifications

§  Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field.

§  Minimum of 3 years of experience in key account management within the freight forwarding or logistics industry.

§  Strong understanding of freight forwarding processes, including air, sea, and land transportation. Excellent negotiation, communication, and interpersonal skills.

§  Proven ability to manage multiple accounts and projects simultaneously, meeting deadlines and achieving targets.

§  Proficiency in CRM software and MS Office Suite.