Key Accounts Manager

Job Description Position Title: Key Accounts Manager – Freight Forwarding Location: Mumbai, Andheri Experience required: 3 - 8 Years

About Stockarea: Stockarea is a Managed logistics platform that provides Supply Chain solutions to SME & MNC Brands in India. Stockarea aggregates supply chain service providers like warehouse operators, Transporters, Freight Forwarders, Customs Agents, & Compliance service providers, and offers a single platform for Brands to Book/Manage these services.

Key Responsibilities:

1. Client Relationship Management: o Act as the primary point of contact for key accounts, building and maintaining strong, long-lasting customer relationships. o Understand the client's business needs, objectives, and challenges to provide strategic solutions that drive value.

2. Business Retention & Growth: o Maintain business by securing regular orders and shipments from existing clients. o Develop and implement strategies to expand business with current clients, identifying new opportunities to increase revenue.

3. Coordination with Internal Teams: o Collaborate closely with the pricing team to ensure competitive and profitable rates are provided to clients. o Work with operations, customer service, and other departments to ensure smooth execution of freight forwarding services, meeting all client requirements.

4. Client Satisfaction: o Monitor and manage the quality of service provided to key accounts, addressing any issues or concerns promptly and effectively. o Conduct regular reviews and meetings with clients to assess satisfaction levels and identify areas for improvement.

5. Reporting & Analysis: o Prepare regular reports on account performance, including sales, profit margins, and customer feedback. o Analyze market trends and competitor activity to identify potential risks and opportunities within the industry.

6. Contract Management: o Negotiate and manage contracts with key clients, ensuring terms are favorable and aligned with company policies. o Ensure compliance with all contractual obligations and service level agreements.

7. New Business Development: o Identify and pursue opportunities for upselling and cross-selling additional services to existing clients. o Support the sales team in acquiring new clients by leveraging relationships and providing insights into market dynamics.

• 3 - 8 Years experience
• requirement