Support Engineer

Key Responsibilities

• Provide technical support for electrical and software-related issues.
• Troubleshoot PLC communication and software applications.
• Support installation, commissioning, and maintenance activities at customer locations.
• Coordinate with development and project teams for issue resolution.
• Assist customers through phone, email, and remote support.
• Monitor system performance and ensure smooth operation of deployed solutions.
• Prepare technical documentation, reports, and user manuals.
• Support MES, SCADA, traceability, and industrial automation applications.
• Conduct basic training for customers and operators when required.
• Maintain service records and track pending issues until closure.

• Diploma / BE / BTech in Electrical, Electronics, Instrumentation, ECE, Mechatronics, or related field.
• Experience with industrial software applications or automation projects is an added advantage.
• Exposure to SQL, reporting tools, or application support is preferred.
• Basic knowledge of PYTHON based software application and industrial automation.
• Familiarity with PLC, HMI, and industrial communication protocols.
• Understanding of software applications, databases, and Windows environment.
• Good analytical and problem-solving skills.
• Ability to handle customer interactions professionally.
• Willingness to travel for site support and commissioning activities.