Audit (OFC)

Job Description: Audit (OFC) - KRA & KPI

Key Responsibility Areas (KRAs)

1. OFC Infrastructure Audit & Quality Assurance

• Audit fiber optic cable work execution across different deployment methodologies (aerial, underground, duct-based)
• Verify proper duct closure with end plugs after Horizontal Directional Drilling (HDD) shoot completion
• Inspect chamber installation quality and structural integrity
• Ensure earthing compliance at every 8 km of optical fiber distance as per standards
• Verify installation of simple plugs at duct entry points within chambers
• Check PCC (Plain Cement Concrete) work quality in chamber construction
• Audit cable looping procedures and verify proper execution
• Inspect fiber splicing quality in closures and ensure proper fiber routing in splice trays
• Conduct depth verification surveys to identify low-depth cable locations
• Verify protective measures for underground cables (warning tape, marker posts, protection slabs)

2. Route Verification & Field Issue Management

• Conduct physical route verification for existing (old) OFC routes
• Identify and document field-level issues, damages, and non-compliance
• Report findings to Operations team with detailed observations and photographic evidence
• Obtain committed timelines for rectification of identified issues
• Track and monitor rectification progress through weekly reviews until work closure
• Follow up on pending issues and escalate delays to appropriate authorities

3. Enterprise Customer Connectivity & Service Quality

• Audit fiber connectivity delivery for Enterprise customers
• Investigate repeated outage incidents on customer escalation routes
• Conduct root cause analysis for frequent service disruptions
• Review historical cases on a weekly basis to identify patterns and systemic issues
• Ensure timely resolution of enterprise customer connectivity issues

4. Aerial Cable Inspection & Risk Assessment

• Inspect aerial OFC routes for cable sagging issues during weekly reviews
• Identify potential physical damage risks from high-rise vehicle movements
• Assess clearance heights and compliance with safety standards
• Recommend preventive measures for vulnerable aerial sections
• Monitor seasonal and weather-related impacts on aerial infrastructure

 

5. Safety & Execution Compliance

• Verify adherence to safety protocols during OFC execution work
• Ensure proper barricading is installed during ongoing execution activities
• Check deployment and functionality of safety horns/warning systems at work sites
• Audit compliance with safety precautions during trenching, splicing, and restoration work
• Monitor use of Personal Protective Equipment (PPE) by field teams
• Ensure proper traffic management and public safety measures at work locations

6. Documentation, Reporting & MIS

• Prepare detailed audit reports with findings, observations, and recommendations
• Maintain audit checklists and compliance documentation
• Track audit outcomes and closure status through MIS dashboards
• Conduct weekly review meetings and prepare status reports
• Maintain photographic evidence and geo-tagged location data for audits
• Generate periodic trend analysis reports on recurring issues

 

Key Performance Indicators (KPIs)

Quality & Compliance KPIs

• Audit Coverage: Minimum 95% of planned route/sites audited monthly
• Compliance Rate: >90% adherence to OFC installation standards across audited sites
• First-Time Right (FTR): >85% of audited work meeting quality standards without rework
• Earthing Compliance: 100% compliance with earthing at 8 km intervals
• Depth Compliance: >90% of cable routes meeting minimum depth requirements (as per standards)

Issue Resolution KPIs

• Issue Identification Rate: Number of critical/major issues identified per audit cycle
• Closure Rate: >80% of identified issues resolved within committed timelines
• Average Resolution Time: Mean time for issue rectification (Target: <15 days for critical issues)
• Repeat Issue Rate: <10% recurrence of similar issues on same routes

Customer Impact KPIs

• Enterprise Outage Reduction: >30% reduction in repeated outages on escalated customer routes (quarter-on-quarter)
• Customer Complaint Closure: 100% audit of enterprise customer escalation cases within 48 hours
• Customer Impact Score: <5% of audited enterprise routes with unresolved connectivity issues

Safety & Risk Management KPIs

• Safety Compliance Score: >95% adherence to safety protocols (barricading, signage, PPE) during audits
• Aerial Sagging Incidents: <5% of audited aerial routes with critical sagging issues
• Risk Mitigation: 100% high-risk locations (vehicle damage zones) documented and escalated

Operational Efficiency KPIs

• Weekly Review Adherence: 100% completion of weekly review meetings with Operations team
• Audit Cycle Time: Average time per site audit (Target: <4 hours per major site)
• Report Turnaround Time: Audit reports submitted within 24 hours of site visit
• Documentation Completeness: >95% of audits with complete documentation (photos, GPS coordinates, measurements)

Trend Analysis & Continuous Improvement KPIs

• Old Case Review: 100% review of pending old cases on weekly basis
• Trend Identification: Monthly trend reports on recurring issues submitted on time
• Preventive Action: Number of preventive recommendations implemented (Target: >70% acceptance rate)
• Process Improvement: Quarterly suggestions for process/quality improvements

 

Competencies Required

• Strong understanding of OFC network architecture and installation methodologies
• Knowledge of fiber splicing, testing, and restoration techniques
• Ability to read and interpret technical drawings and route maps
• Proficiency in audit methodologies and quality control processes
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Attention to detail and systematic approach to inspections