%3Ch1 style=%22margin:8.0pt 0in 3.0pt;%22%3EObjective of the Job%3C/h1%3E%3Cp class=%22MsoNormal%22%3EThe Team Lead will own day-to-day operations and strategic optimization of corporate travel, hotel accommodation, and visa services for MBRDI employees. The role combines strong operational expertise with digital fluency, analytics capability, and an automation mindset to improve service delivery, policy compliance, and cost effectiveness.%3C/p%3E%3Ch1 style=%22margin:8.0pt 0in 3.0pt;%22%3EPrimary Purpose%3C/h1%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EDeliver compliant, timely, and cost-effective travel, hotel, and visa services.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EDrive digitization and self-service adoption across travel and visa workflows.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EUse analytics to improve spend visibility, policy adherence, and vendor performance.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EStrengthen operational discipline, stakeholder experience, and continuous improvement.%3C/p%3E%3Ch1 style=%22margin:8.0pt 0in 3.0pt;%22%3EKey Result Areas%3C/h1%3E%3Ch2 style=%22margin:8.0pt 0in 3.0pt;%22%3ETravel Operations Management%3C/h2%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EManage end-to-end domestic and international travel bookings including flights, trains, ground transport, and related logistics.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EEnsure policy adherence, cost optimization, and traveler experience across all bookings.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EHandle travel exceptions, escalations, and coordination with Travel Management Company (TMC) and preferred vendors.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EManage pre-travel and post-travel activities including insurance, SIM support, emergency contacts, reimbursement reconciliation, and traveler feedback.%3C/p%3E%3Ch2 style=%22margin:8.0pt 0in 3.0pt;%22%3EHotel %26amp; Accommodation Management%3C/h2%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EOversee hotel booking strategy through TMC and alternate accommodation models.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EManage hotel contracts, rate negotiations, and long-stay accommodation options such as serviced apartments.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ETrack hotel-related KPIs such as ADR, cancellations, occupancy, and guest satisfaction.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ESupport cost-effective and policy-compliant accommodation models for business travelers.%3C/p%3E%3Ch2 style=%22margin:8.0pt 0in 3.0pt;%22%3EVisa Operations%3C/h2%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ELead end-to-end visa, and work permit processes.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ECoordinate with visa agents, consulates, embassies, legal counsel, HR, Finance, and global teams.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EEnsure complete and audit-ready documentation, timely renewals, and compliance with country-specific requirements.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EForecast visa demand, identify process bottlenecks, and recommend process or vendor improvements.%3C/p%3E%3Ch2 style=%22margin:8.0pt 0in 3.0pt;%22%3ECost Optimization %26amp; Strategic Analytics%3C/h2%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EOwn travel reporting and spend analytics by category, department, destination, and traveler segment.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ETrack KPIs such as advance purchase compliance, preferred vendor utilization, and missed savings.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EBuild scenario-based insights to forecast spend and identify optimization opportunities.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ESupport policy refinement, alternate travel models, and vendor negotiations through data-backed recommendations.%3C/p%3E%3Ch2 style=%22margin:8.0pt 0in 3.0pt;%22%3EDigital Transformation %26amp; AI Adoption%3C/h2%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EServe as a power user and change champion for platforms such as Concur, Cytric, and related online booking tools.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EIdentify and automate high-volume manual processes such as visa documentation, policy checks, invoice validation, and notifications.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EEvaluate AI-enabled solutions for pricing, disruption handling, compliance monitoring, traveler support, and workflow automation.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EWork with IT and SAP teams to integrate travel, visa, expense, and HR data into a single source of truth.%3C/p%3E%3Ch2 style=%22margin:8.0pt 0in 3.0pt;%22%3EStakeholder %26amp; Vendor Relationship Management%3C/h2%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EAct as the primary contact for business heads, project managers, senior travelers, HR, Finance, Procurement, and global stakeholders.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EManage relationships with TMCs, visa agents, hotels, airlines, apartment providers, and logistics partners.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EConduct vendor performance reviews covering SLA adherence, cost, quality, and innovation.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EPrepare executive-ready monthly and quarterly reviews with dashboards, cost insights, and risks.%3C/p%3E%3Ch2 style=%22margin:8.0pt 0in 3.0pt;%22%3ETeam Leadership %26amp; Continuous Improvement%3C/h2%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ELead and develop the travel operations team through clear direction, coaching, and capability building.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EDrive continuous improvement using structured problem-solving and process discipline.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin:0in 0in 1.0pt .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ELead digitization and automation projects from requirement definition through implementation and adoption.%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:%26quot;MS Mincho%26quot;;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-fareast;%22%3EMaintain SOPs, runbooks, guides, and FAQ repositories to improve standardization and reduce dependency on individuals.%3C/span%3E%3C/span%3E%3C/p%3E

Qualifications

•         Bachelor's degree in business administration, Travel & Tourism, Hospitality Management, Operations, HR, or a related field.

•         Postgraduate qualification / MBA in Operations, HR, Analytics, or related discipline preferred.

•         Relevant experience in corporate travel, hotel operations, immigration, and visa management.

•         Prior team handling / people management experience preferred.

Skills & Competencies

Functional Competencies

•         Strong corporate travel and hotel operations knowledge.

•         Strong understanding of visa and work permit processes.

•         Knowledge of policy governance, compliance, and documentation controls.

•         Vendor and SLA management capability.

Digital & Analytics Competencies

•         Experience with Concur / Cytric / booking platforms.

•         Strong Excel and reporting capability.

•         Knowledge of Tableau / Power BI / dashboarding.

•         Exposure to automation tools, AI use cases, and workflow digitization.

Leadership & Behavioral Competencies

•         Strong communication and stakeholder management.

•         Ability to convert data into clear business recommendations.

•         Confidence in handling escalations and difficult conversations.

•         Cross-functional collaboration in matrix environments.

•         High attention to detail and compliance orientation.

Power of Authority

•         Approve or deny travel requests within policy or escalate exceptions.

•         Approve hotel bookings and accommodations within policy limits.

•         Process visa applications and coordinate submissions.

•         Recommend policy changes, automation initiatives, and vendor improvements for leadership approval.

•         Escalate complex cases, regulatory risks, and high-cost exceptions to E4/Management.

Key Interfaces

Internal

•         Business Heads

•         Project Managers

•         HR

•         Finance

•         Procurement

•         IT / SAP teams

External

•         Travel Management Company (TMC)

•         Visa agents

•         Hotels and serviced apartment providers

•         Airlines and logistics partners

•         Consulates, embassies, and immigration counsel

Compliance Statement

This role is expected to ensure adherence to all applicable Group and local rules, compliance requirements, data protection expectations, work safety standards, and relevant operating guidelines within the area of responsibility.