Technical Support Executive

Job Description – Technical Support Executive Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strongtech background, and a passion for providing outstanding customer support. As a Tech SupportExecutive, you will play a crucial role in ensuring our customers have a seamless experience with ourMiko robots. You will be responsible for addressing customer inquiries, resolving technical issues,and going the extra mile to exceed customer expectations. Responsibilities:  Provide top-notch technical support to customers through various channels, including email,chat, and phone  Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt andaccurate solutions  Collaborate with cross-functional teams to escalate and resolve complex technical problems  Document customer interactions and resolutions in our support system  Proactively identify and communicate recurring issues to the product and engineering teamsfor resolution  Stay up-to-date with product knowledge and updates to provide accurate and effectivesupport  Assist in creating and updating support documentation and resources for customers  Demonstrate a strong customer-centric attitude and a commitment to resolving issuespromptly

• A bachelor's degree in a relevant field or equivalent work experience
• 0-2 years of experience in technical support, preferably with IoT devices
• Strong technical background with the ability to quickly grasp complex technical concepts
• Excellent communication skills, both written and verbal
• Proficiency in using support ticketing systems, with knowledge of Zendesk preferred
• Ability to work effectively in a fast-paced startup environment
• Ability to work remotely with limited supervision
• Comfortable working night shifts as part of a rotational schedule
• A proactive and problem-solving mindset with a dedication to customer satisfaction
• Exceptional attention to detail and organizational skills