Associate -Global Support

Organization Background:

Mitsui O.S.K. Lines (MOL) is one of the world's largest multimodal deep-sea carriers, with a rich maritime legacy spanning over 140 years. Operating across Asia, the Middle East, Europe, Africa, North America, South America, and Oceania, MOL connects global trade routes with a strong presence in international shipping and logistics.

MOL Information Technology (MOL-IT) is the Digital Transformation Partner of the MOL Group, delivering customized technology solutions that drive efficiency, innovation, and sustainability across the shipping, logistics, and supply chain domains. Established in 1997, MOL-IT operates from three locations—Kolkata, Hyderabad and Mumbai—with a team of over 400 software and management professionals. In alignment with the MOL Group's strong commitment to sustainable growth, MOL-IT is advancing its digital capabilities to support decarbonization, automation, and smart operations. As part of its growth strategy, MOL-IT continues to deepen its impact within the MOL Group by aligning digital transformation initiatives with the Group's long-term sustainability goals.

For further details about organization, please visit www.mol-it.com/ Video [- An Introduction to MOL-IT

• YouTube](https://www.youtube.com/watch?v=yX6NEuYD7tQ)

Areas of Responsibilities:

·      Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system.

·       Track all alert emails and take required action

·       Follow defined process flow for all cases

·       Handle Code Registration Requests from Users.

·       Handle Data Provision task.

·       Do Primary analysis for responding to user queries

·       Provide root cause analysis on reported problems and suggest solutions wherever possible

·       Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.

·       Coordinate with Development & System Support teams as required

·       Track Releases/Data Patches and Coordinate Release Management process with stakeholders.

·       Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release

·       Update daily log sheets and ensure proper shift hand-over

·       Document standard procedures

·       Provide support during UAT and Training

·       Ensure task timelines are met consistently, and the process standards are followed.

·       Gain knowledge of the International Shipping Industry business.

·   Become familiar and remain up-to-date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly.

     To complete all related tasks commiserating the position that may be assigned by the superiors from time to time.

·       

• Experience: 1+ year
• Seniority: Entry Level
• Education: Bachelor's degree required
• Languages: English