BPO - Customer Service Executive

Job Summary:

We are looking for a dynamic and customer-focused BPO Executive to join our team. The ideal candidate will handle customer interactions (voice or non-voice), resolve queries, and ensure a high level of service quality and customer satisfaction. This role may involve inbound or outbound communication across domestic or international processes.

Key Responsibilities:

• Handle customer queries via phone, email, chat, or ticketing systems (based on process type).
• Provide accurate, valid, and complete information using the right tools and methods.
• Resolve customer complaints with patience and professionalism.
• Meet performance targets including quality, customer satisfaction, and productivity.
• Maintain customer records and process documentation accurately.
• Follow communication procedures, guidelines, and policies.
• Collaborate with internal teams to improve customer service.
• Escalate unresolved issues to the appropriate internal teams.

Requirements

Requirements:

• Education: High school diploma or equivalent. Bachelor's degree preferred.
• Experience: Prior experience in a BPO or customer support environment is an advantage.
• Skills:

• Excellent verbal and written communication skills.
• Good listening and problem-solving abilities.
• Ability to multitask and manage time effectively.
• Basic computer proficiency (MS Office, CRM tools, etc.).
• Flexibility to work in shifts, including night shifts (if required).
• Strong interpersonal skills and a customer-oriented mindset.

Preferred Qualifications:

• Experience in [voice / non-voice / technical / sales / inbound / outbound] process.
• Familiarity with international calling protocols (for international BPO roles).
• Multilingual skills are a plus.

Benefits

Benefits:

• Competitive salary and incentives.
• Performance-based bonuses.
• Health insurance and other employee benefits.
• On-the-job training and career growth opportunities.