Program Administrator

National in scope and local in focus, MNP is one of Canada's largest professional service firms providing client-focused accounting, consulting, tax, and digital services to clients. Founded in 1958, MNP today is a CAD 2 billion+ organization with 9700+ employees and 150+ offices across Canada.

MNP prides itself on being an 'advisor' to its clients (individuals, businesses, and organizations), focusing on their success by delivering personalized strategies and solutions that help clients reach their full potential — wherever business takes them.

MNP set up MNP SPARK its GCC in Bangalore in May 2025 with a focus on enabling the firm drive growth, efficiency, customer delight and innovation, by leveraging high quality talent in India. MNP Spark is like any other MNP region/office - front facing, client focused but working with all of MNP regions in Canada to deliver services.

General Position Summary: Firm Information Technology Services – Program Administrator, Technology Program Operations

Make an impact with our Project Management team as Program Administrator. This diverse team of professionals effectively drives change and successful outcomes while ensuring activities remain on track, on scope and within budget.  As a trusted advisor, you'll identify and interpret business needs, plan and organize resources and develop procedures and schedules that ensure deliverables meet MNP's commitment to quality and client service excellence.

Responsibilities:

• Support the execution of operational and administrative activities across a technology program, ensuring recurring processes, reporting, documentation, and system administration tasks are completed accurately, consistently, and on time

• Maintain program trackers, logs, and operational records with high accuracy

• Process administrative requests related to subscriptions, invoicing, licensing and ticket tracking

• Support project initiation and closure activities (e.g., project setup, documentation, close-out tracking)

• Ensure all activities align with defined program processes and standards

• Maintain and update program trackers (cost trackers, reporting files, activity logs)

• Compile, clean, and organize data from multiple sources into structured reports

• Prepare recurring reporting outputs (monthly, quarterly, ad hoc)

• Execute user access setup, updates, and removals across program applications

• Perform routine audits on user access, permissions, and account accuracy

• Maintain credential management and secure access processes

• Support administration of mailboxes, and collaboration tools (e.g., Teams, SharePoint)

• Track vendor deliverables, compliance documentation, and reporting submissions

• Support follow-ups and administrative coordination with vendors

• Maintain and update knowledgebase content, SOPs, and operational documentation

• Support translation and formatting of documentation where required

• Upload and maintain training materials and internal resources

• Monitor operational automations and scheduled processes

• Identify and flag issues or inconsistencies for escalation

• Execute predefined troubleshooting or rerouting steps as required

• Track automation performance and ensure completion of scheduled tasks

• ​Support execution of data migration and system update tasks under direction

• Prepare and validate data for migration activities

• Maintain tracking and documentation of migration and transition activities.

Requirements

Skills:

• At least 2 years of experience in administrative, operational, or program support roles
• Advanced proficiency in Microsoft Excel(data organization, formulas, reporting)
• Strong attention to detail with ability to manage high volumes of repetitive tasks
• Proven ability to follow structured processes and maintain consistency
• Experience working with multiple systems, tools, or SaaS platforms
• Experience managing:

• Data entry, reporting, and trackers
• Administrative workflows and operational processes
• Ticketing systems (e.g., ServiceNow or similar)

• Strong ability to learn and adapt to new technologies and tools
• Comfortable working across cloud-based business applications

Educational Qualifications: Bachelor's

·**Experience :**2+ years of experience in administrative, operational, or program support roles