Customer Care Analyst

Please find below the IJP criteria for the Tech Support (Voice Process | 24/7) position:

1. Communication Skills (Very Important)

• Clear and neutral spoken English, Hindi, and Telugu
• Good pronunciation, clarity, and appropriate pace
• Ability to explain technical concepts in a simple and customer-friendly manner

2. Technical Knowledge (Role-Based)

Basic understanding of:

• Operating Systems: Windows
• Networking fundamentals: LAN, IP, VPN basics
• Hardware and software troubleshooting
• Application or product knowledge

3. Customer Handling & Soft Skills

• Empathy and patience while handling customers
• Ability to manage irate or confused customers effectively
• Strong ownership mindset
• Problem-solving attitude
• Proper escalation judgment

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Requirements

4. Process & Compliance Awareness

• Willingness to follow SOPs
• Accurate and timely documentation
• Understanding of ticketing tools and SLAs

5. Shift & 24/7 Readiness

• Willingness to work night shifts, weekends, and rotational shifts
• Good reliability and attendance history
• Ability to handle stress in high call-volume environments

Willing to relocate to Hyderabad.