Sr. Specialist

About the Role

MoveInSync is the global leader in the employee commute space. Started in 2009 with Google as its first customer, MoveInSync now provides commute solutions to 250+ customers, including 50+ Fortune 500 companies across the world. MoveInSync has two offerings: ION and ONE. ION is the SaaS offering for companies to run their employee transport operations efficiently and seamlessly. ONE is a full-stack managed transport solution where we provide fleet management and operational capabilities on top of the SaaS layer. MoveInSync is one of the few fast-growing companies with a healthy EBITDA. Our next collective

What You'll Do:

• Responsible for creating and maintaining employee profiles.
• Manage daily schedules and ensure timely updates.
• Handle routing, including regular planning and last-minute adjustments.
• Allocate vendors based on availability and operational requirements.
• Oversee vehicle deployment for efficient trip execution.
• Coordinate at the ground level with vendor supervisors for documentation and vehicle availability.
• Manage the helpdesk and ensure timely resolution of queries.
• Handle alert management and take immediate action when required.
• Validate and close incomplete trips, including ODC, MIS, duty hours, and toll entries.
• Conduct driver and escort briefings for every major logout.
• Manage drop coordination to ensure smooth trip completion.
• Perform EHS checks randomly or at the trip level.
• Respond to negative feedback and ensure corrective measures.
• Provide on-ground support for incident management.
• Conduct physical checks during new fleet induction.
• Prepare and maintain daily reports, emails, issue logs, and penalty trackers.
• Address walk-in queries and manage email escalations.

What You'll Need:

• Any graduate with min 2 – 6 years of relevant experience
• Should have excellent communications (both verbal and written)
• Prior experience in Employee Transport management
• Proficient in Microsoft Office Excel
• Should be comfortable for 6 days Work From Office
• Should be comfortable for Rotational Shift
• Languages: English, Hindi & Local regional languages

Advantages of Working in MoveinSync:

• A fast-paced work environment with ample opportunity to learn and grow.
• Flexible work timings.
• Competitive salary.

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