Regional Service Coach - South-2

Join MSX International, a leading partner in the automotive industry, as a Regional Service Coach. In this role, you will drive customer satisfaction, ensure process adoption and adherence, and enhance uniform service processes across assigned dealerships. You will collaborate with cross-functional teams, support digital adoption initiatives, and conduct periodic process audits. This position requires travel to assigned dealerships and offers the opportunity to make a significant impact on the service experience and dealer operational efficiency.

• Driving customer satisfaction and ensuring process adoption and adherence across assigned dealerships.
• Providing support in the implementation of end-to-end service excellence processes at dealerships, conducting surprise process checks, and delivering coaching and training.
• Collaborating with cross-functional teams to enhance service experience and dealer operational efficiency, and supporting digital adoption initiatives.

• Seniority: Mid Level
• Languages: English