Customer Service Executive

Responsible for handling Customer queries through chat/emails. Handle day to day chats for client websites, resolve customer queries as Item availability, ETA, Order modification, Order Status, Returns, Reward points & Technical issues. Handle customer emails on third party channels where client sells, resolve the similar on those platforms as well. Contact manufacturers for PO inquiries, technical questions, Price lists, etc. Processing orders of clients through seller panels on the various marketplaces. Processing returns, issuing RMA, Processing Refunds, contacting carriers for shipment updates if there are any delays. Reviewing Customer feedback on website and third-party channels and responding to them accordingly. Well versed with MS Excel and social media marketing. Maintaining follow up with all e-commerce portals for resolving any kind of issues. Submitting an activity report on a daily basis to the manager for the respective clients.

Proficiency in Spoken and Written English is Required. Good command over MS Office and MS Excel and Internet usage skills. Willingness to work in night shifts & weekends. Relevant Customer Service experience is required. Graduate / Post-Graduates