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Customer Service Executive
MUB IT Services, Pvt. Ltd.
Hyderabad
Full-Time
2.5 - 3.0 LPA
1-3yrs experience
Description
- Responsible for handling Customer queries through chat/emails.
- Handle day to day chats for client websites, resolve customer queries as Item availability, ETA, Order modification, Order Status, Returns, Reward points & Technical issues.
- Handle customer emails on third party channels where client sells, resolve the similar on those platforms as well
- Contact manufacturers for PO inquiries, technical questions, Price lists, etc.
- Processing orders of clients through seller panels on the various marketplaces.
- Processing returns, issuing RMA, Processing Refunds, contacting carriers for shipment updates if there are any delays.
- Reviewing Customer feedback on website and third-party channels and responding to them accordingly.
- Well versed with MS Excel and social media marketing.
- Maintaining follow up with all e-commerce portals for resolving any kind of issues.
- Submitting an activity report on a daily basis to the manager for the respective clients.
- Must have knowledge to operate Online Selling portals and relevant CS knowledge
Eligibility Criteria
- Proficiency in Spoken and Written English is Required.
- Good command over MS Office and MS Excel and Internet usage skills
- Willingness to work in night shifts & weekends
- Relevant Customer Service experience is required
- Graduate / Post-Graduates
About MUB IT Services, Pvt. Ltd.
MUB IT Services, Pvt. Ltd. is an Indian IT consulting firm providing software development and cloud solutions for enterprises.