N
Executive
Narayana Health
Gurugram
Full-Time
0-3 Years experience
Description
About NH:
| Narayana Health, one of India's largest and World's most economical healthcare service providers is set to emerge as a global industry model for its ability to reconcile quality, affordability, scale, transparency, credibility and sustainable profitability. From 300 beds hospital in 2001, Narayana Health has grown to a 6900 beds healthcare conglomerate in 2014 with 26 hospitals present in 16 Cities within the country and also has International Presence in Cayman. NH has been known for its cost- cutting approach and ranked 36th among World's 50 Most Innovative Companies by Fast Companies in 2012. NH has also been a proud recipient of Frost & Sullivan India Healthcare Excellence Awards 2012 in the category Healthcare Service Provider Company of the Year and FICCI Health Care Excellence Award 2012 for Addressing Industry Issues. |
| Job Purpose: |
| Attending the patients, guiding the patients, doing registrations, coordinate with the relevant department and ensure the smooth flow of work. |
| Job Responsibilities: |
| Patient Relation * Receive patient and patient attendants in a pleasing manner * Answer Telephone calls. * Talk at reasonable sound levels. (Do not shout or talk loudly) * Answering all queries by patients/attendants politely. * Listen the patient/attendant carefully * Guide the patients in right way. * Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc., * Co-ordinate with the OPD secretaries to fix up appointments with the Doctors. * Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology , Cardiology and Endoscopy dept etc., * Coordinate with the Consultants * Co-ordinate with the Admission Counter and keep the update information from time to time. * Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day * Maintain interpersonal relations within the departments and other departments * Maintain Good relations with the patients * Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities. * Maintain all relevant records i.e., log book, appointment diaries, Visiting Doctors register etc., properly. * Maintain confidentiality about patients. * Counsel the patients/attendants whenever it is necessary. * Communicate to your HOD from time to time. * Escorting VIP Patients. * Coordinate with GM-Operations regarding any administrative related problems * Preparing MIS report and submit to the GM-Operations * Coordinate with service department for any Maintenance work, Housekeeping work and F&B work Administrative * Possess information related to Hospital procedures/protocol * Preparing duty roasters for the department * Managing Leaves and permissions * Report all the incidence to the in charge * Attend meetings and self-development programs. * Attends related meetings and gives input on new methods of improving out patient services. * Provide training to the staff * Maintains discipline, dress code and punctuality among the staff. |
| Candidate Requirements: |
- Pleasing Personality with a good communication skills in Kannada,Tamil,Telugu, Hindi and English.
- Telephone etiquettes,
- Good presentation skills,
- Leadership qualities,
- Ability to solve problems and manage people ability to handle multiple task at a given time,
- Computer friendly
About Narayana Health
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