Associate Customer Relations

Job Details:

1. Account Management • Own end to end relationship management for Co operative Banks and Regional Rural Banks (RRBs). • Analyze account data and performance metrics to drive business growth and improve volumes. • Monitor and maintain defined quality parameters, working closely with banks to enhance overall performance. • Build and sustain strong relationships with key stakeholders, ensuring query resolution within defined TATs. ________________________________________
2. Project Management • Provide onboarding support to banks for various NPCI products and services. • Ensure timely resolution of all operational, technical, and process related issues for assigned banks. • Coordinate effectively with internal teams and external stakeholders to enable smooth execution of activities and initiatives. ________________________________________
3. Stakeholder & Compliance Management • Ensure adherence to regulatory requirements, NPCI guidelines, and audit standards across assigned banks. • Act as a single point of coordination for audits, reviews, and compliance related queries. ________________________________________
4. Process Improvement & Automation • Identify process gaps, inefficiencies, and dependency driven activities. • Drive automation and simplification of repetitive or redundant processes to improve efficiency and turnaround times.