Associate NACH Settlement & Reconciliation

Job Title: Senior Associate/Associate - NACH Settlement & Reconciliation Division: Offline Products Delivery & Technology Years of Experience: 2 to 8 years Education: BE/BTech  Location: Chennai

Requirements

Key Responsibilities

• Execute smooth operation of settlement and reconciliation protocols for NACH & CTS products, ensuring accuracy and timeliness.
• Collaborate with the technology team to address complex operational issues.
• Identify opportunities for process automation and drive improvements in customer service.
• Provide all-around support to banks, covering both online and offline assistance, to resolve operational issues and facilitate seamless onboarding.
• Ensure compliance with regulatory requirements, internal SOP, resolving any issues related to NPCI operations in a timely manner.
• Generate accurate and timely reports, including regular and ad-hoc reports, to inform business decision-making.
• Sound knowledge of other NPCI products (IMPS, AePS etc).
• The ability to work effectively under pressure and handle stressful situations.

AI Automation experience:

• Generative AI Tools (Microsoft Copilot, ChatGPT)
• Power Automate / AI Builder
• Exposure to AI-driven automation tools for operational process optimization, reconciliation, exception handling, and reporting.

Key Skills and Experience Required

• Strong understanding of NACH (National Automated Clearing House) and CTS (Cheque Truncation System) processes.
• Familiarity with IMPS, AePS, and other NPCI offerings.
• Knowledge of RBI guidelines, NPCI regulations, and internal SOPs.