Senior Associate Application Monitoring & Change Management, NBBL

Job Summary The Level-2 Application Support Engineer will be responsible for providing end-to-end support for Bharat Bill Pay (BBPS) Online and Offline applications. The role involves monitoring, managing, and supporting applications operating in a 24x7 mission-critical production environment. The candidate will collaborate closely with Database, Infrastructure, Operations, and external stakeholders, including Banks and Non-Banking Financial Institutions, to ensure uninterrupted service delivery. The primary objective of this role is to maintain near-100% application uptime through effective proactive and reactive maintenance. The position requires an individual contributor with strong problem-solving skills, the ability to learn quickly, and the capability to perform effectively in a high-availability environment.

Key Responsibilities · Identify, analyze, and resolve production issues in a timely manner. · Perform proactive and reactive application maintenance activities. · Troubleshoot production incidents efficiently with minimal impact on business. · Deploy application patches and production builds in coordination with relevant teams. · Write and optimize SQL queries for investigation and issue resolution. · Perform bug fixes and support development teams in stabilizing applications. · Conduct application sizing and performance assessments. · Predict and prevent potential production incidents. · Follow standard operating procedures (SOPs) and continuously refine them where required. · Ensure compliance with security access control policies. · Work in a 24x7 zero-downtime application support environment. · Perform Disaster Recovery (DR) drills to ensure application resilience. · Seamlessly manage and maintain production applications. · Conduct Root Cause Analysis (RCA) and prepare RCA reports for production issues. · Monitor application logs and analyze trends to prevent recurring incidents. · Automate operational and monitoring tasks using shell scripting where applicable. · Coordinate with cross-functional teams for incident resolution and service restoration.

Mandatory Skills · Core Java and Advanced Java · Strong production issue debugging skills · Unix / Linux operating systems · SQL querying and database troubleshooting · Incident management process knowledge · Strong analytical and problem-solving skills · Good written and verbal communication skills · Hands-on experience in 24x7 production application support · Knowledge of AI tools is mandatory

Desired Skills · Experience with ELK Stack for log monitoring and analysis · Knowledge of Payment Systems domain · Experience working with ticketing tools such as: o JIRA o ServiceNow o Service Desk

Key Success Criteria · High availability and uptime of BBPS applications · Proactive identification and mitigation of production risks · Timely incident resolution with clear RCA documentation · Effective coordination with internal and external stakeholders · Continuous improvement of application support processes