Senior Associate Onboarding

Position /Job Title**-** Senior Associate – Onboarding
Place of posting - Chennai
Year of exp - 2+ years

Job Purpose:

To deliver a seamless and compliant onboarding experience by

coordinating technical and compliance documentation, and

readiness activities in line with Quality Management System

standards and organizational timelines.

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Requirements

Duties and responsibilities:

• Serve as the primary point of contact for customers during the onboarding phase, including product certification.

• Coordinate end-to-end onboarding activities, including documentation, certification, waivers, and production readiness.

• Collaborate with cross-functional teams (Risk, Network, Production) to ensure alignment and readiness for customer requirements.

• Track onboarding milestones and proactively follow up to ensure timelines are met.

• Provide customers with clear and timely communication on onboarding status, next steps, and expectations.

• Identify, manage, and escalate onboarding roadblocks to ensure swift resolution.

• Maintain accurate and up-to-date records in onboarding trackers, CRM, and internal systems.

• Gather and analyze customer feedback post-onboarding to drive process improvements and enhance satisfaction.

• Support process documentation and contribute to continuous improvement initiatives.

• Ensure a "Customer First" approach through professional, empathetic, and solution-oriented engagement.

• Represent audit activities and track observations through to closure.

  Skills Needed:

• Excellent communication, coordination, and project management skills.

• Strong attention to detail with high organizational ability.

• Customer-centric mindset with a proactive and solution-oriented approach.

• Basic understanding of technical or product setup processes (training supported).

• Ability to manage multiple onboarding projects simultaneously and effectively.

• Comfortable working in a fast-paced, cross-functional environment.

• Strong problem-solving skills, with data analysis capabilities and an ownership mindset.

• Good understanding of Quality Management Systems and process compliance.

• Working knowledge of Artificial Intelligence concepts and applications.