Customer Service & Operations Delivery Team Manager

Join us as a Customer Service & Operations Credit Delivery Team Manager

• This role will see you delivering positive customer and business outcomes, providing subject matter expertise in a variety of capacities
• You'll analyse, assess, and deliver projects and change initiatives or regulatory changes affecting systems, processes, customer experiences, and propositions
• You'll enjoy considerable stakeholder interaction, managing complex relationships internally and externally, and ensuring delivery is in line with the operational requirements and aligned to customer and business needs
• We're offering this role at associate level

What you'll do

We'll look to you to provide expertise in regulatory, system, process, product, or customer proposition impacts on various operations. You'll analyse how changes to the business operating model will impact existing procedures and drive recommendations on our approach. In doing so, you'll ensure the successful deployment of changes to systems, providing system support while managing communication with the business.

In addition, you'll:

• Review credit documentation including loan applications, disclosures, and credit evaluations
• Support technology partners to drive system improvements and the resolution of defects and incidents
• Assist with the production of relevant policy related credit products and MI to make sure that assurance and compliance objectives are met
• Provide knowledge to the team to enable the design of architecture, business processes, tech, and data solutions
• Act as an internal consultant to enable and inform effective standards, processes, and controls

The skills you'll need

To succeed in this role, you'll need credit operations experience in a leadership role, and knowledge of best-in-class practices and processes as well as emerging credit ops thinking.

You'll also need:

• Knowledge of credit operations, process management, and products
• The ability to develop business and technical architectures
• An understanding of technology governance
• An understanding of internal and external regulatory frameworks

Hours

45

Job Posting Closing Date:

16/07/2026