Field Service Coordination & Maritime Communications Technical Support Engineer

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore, while we are currently opening a new office in India. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for an enthusiastic and versatile Field Service Coordination & Maritime Communications Technical Support Engineer to join our team. In this hybrid role, you will be part of the Field Service Management and Technical Support teams, contributing to both service coordination and technical support operations. You will play a key role in ensuring seamless service delivery, supporting onboard engineers, and providing high-quality technical assistance to customers.

In this role you will:

• Coordinate and manage field service attendances through a global service network
• Plan and schedule service interventions based on vessel location and operational constraints
• Support field engineers during onboard activities, ensuring compliance with system requirements
• Provide technical support to customers across Navarino's products and services, primarily in networking and system-related issues
• Monitor the performance and smooth operation of deployed systems and services
• Troubleshoot and resolve incidents related to connectivity, IT infrastructure, and maritime communication systems
• Manage and track service requests through centralized ticketing systems (e.g., Freshservice)
• Ensure timely communication and updates to customers and internal stakeholders
• Participate in a 24/7 shift rotation, including support during off-hours, weekends, and holidays
• Maintain high standards of customer service, contributing to customer satisfaction, retention, and loyalty