IT Support Associate- Information Technology

IT Support Associate - Information Technology

About Neolytix

Neolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across Revenue Cycle Management, Credentialing & Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics. With delivery centers in Gurugram (India) and Manila (Philippines), we combine deep US healthcare operational expertise with a technology-enabled service model — including our proprietary InCredibly credentialing platform. We are at an inflection point, transitioning from a services company to a Services-as-Software model.

Position Overview

The IT Support Associate will provide first-level technical assistance to onsite and remote users across the Gurugram office and global operations. This role ensures the smooth functioning of hardware, software, network infrastructure, and end-user systems. The ideal candidate brings strong problem-solving skills, excellent communication, and a customer-service mindset to every interaction.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues.
• Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Google Workspace).
• Manage user accounts, security permissions, and system access through Azure AD, Office 365, and other enterprise platforms.
• Maintain and update IT asset inventory, ensuring proper documentation and tagging of company equipment.
• Support and monitor network connectivity, Wi-Fi, and VPN performance in coordination with IT administrators.
• Assist in the setup and maintenance of video conferencing systems and collaboration tools (Google Meet, Zoom, Microsoft Teams).
• Respond to service tickets and follow up to ensure timely issue resolution per defined SLA targets.
• Collaborate with global IT teams for escalations, project rollouts, and security compliance initiatives.
• Educate users on IT best practices, system security, and productivity tool usage.

Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience: 1–3 years of experience in IT support or helpdesk roles within a corporate or BPO environment.

Technical Skills:

• Proficiency in Windows, MS Office 365, and common enterprise IT platforms.
• Basic understanding of networking (LAN/WAN/Wi-Fi), VPNs, and cloud-based systems.
• Familiarity with service desk tools such as Jira, Freshservice, or Zendesk preferred.

Soft Skills: Strong analytical, troubleshooting, and communication skills with the ability to manage multiple tasks in a fast-paced environment.

What We Offer

• Exposure to a multi-geography US healthcare technology environment with hands-on learning across enterprise platforms.
• Collaborative work environment with direct access to a supportive global IT team.
• Competitive compensation and benefits package including health insurance and paid time off.
• Ongoing professional development and certification support opportunities.