Customer Service Representative (CSR)

Qualifications

• Preferred: University students or graduates.
• Experience: 6 months – 1 year in customer support is preferable.
• Freshers with strong communication skills and willingness to learn are also encouraged to apply.
• Excellent verbal and written communication skills (Bangla & English).
• Strong active listening, critical thinking, and problem-solving ability.
• Ability to remain calm, empathetic, and professional under pressure.
• Familiarity with CRM systems (Bitrix, Zendesk, Freshdesk, or similar) is a plus.

Skills & Abilities

• Customer-first mindset with a positive, proactive attitude.
• Strong multitasking and time management skills.
• Detail-oriented and collaborative team player.
• High adaptability and eagerness to learn new tools and processes.
• Growth mindset with a strong willingness to upgrade communication and problem-solving skills continuously.
• Career Growth & Benefits
• Opportunity to work with a global learning company.
• Structured career development pathway with training and mentorship.
• Monthly learning & skill-building sessions for continuous professional growth.
• Exposure to global-standard customer support practices.
• Competitive salary and performance-based incentives.
• Friendly, inclusive, and learning-focused work environment.

Responsibilities & Context Key Responsibilities

• Handle inbound and outbound calls, emails, and live chats with professionalism and courtesy.
• Provide accurate, timely, and complete information using internal tools and resources.
• Address and resolve customer complaints with patience, empathy, and efficiency.
• Maintain and update customer records and document all interactions in CRM.
• Collaborate with internal departments to improve the overall customer experience.
• Assist customers with product inquiries, order placements, troubleshooting, and support needs.
• Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.

• Minimum Education: HSC (Higher Secondary).
• Age 20 to 30 years.
• Experience: 6 months – 1 year in customer support is preferable.
• Freshers with strong communication skills and willingness to learn are also encouraged to apply.
• Excellent verbal and written communication skills (Bangla & English).
• Familiarity with CRM systems (Bitrix, Zendesk, Freshdesk, or similar) is a plus.