Customer Success Representative

As a customer service representative, you will be the face and voice of our company, interacting with our learners and ensuring their satisfaction. You will be responsible for driving and delivering world-class customer service, handling customer inquiries and issues, and facilitating smooth and successful training sessions. You will work in a dynamic and fast-paced environment, where you will constantly adapt to changing customer demands and organizational needs. Key Responsibilities: Manage student logistics, including registration, attendance, payment, and certification. Host virtual classrooms, using Zoom or other platforms, and ensure a smooth and engaging learning experience for the participants. Drive customer satisfaction, by responding to customer queries and feedback, resolving customer issues, and providing proactive support and guidance. Recover customer experience and drive process improvement, by identifying and plugging gaps, escalating issues when necessary, and suggesting solutions and best practices. Report training performance, using various metrics and tools, and provide insights and recommendations for improvement.

3-5 years of experience in a similar customer service role, preferably in a training or education company. Broad understanding of the IT technologies and the training industry. Customer-oriented mindset, with a passion for delivering exceptional service and value. Prior experience servicing customers from the US, with excellent cultural awareness and sensitivity. Professionalism, integrity, and respect for external and internal customers. Excellent project and time management skills, with the ability to prioritize and multitask effectively. Impeccable English communication skills, both verbal and written, with the ability to communicate clearly and persuasively. Strong business acumen, strategic insight, and interpersonal savvy to work with senior managers and executives. Good computer skills, including Excel, Outlook, and Microsoft applications for reporting and documentation purposes. Excellent organizational skills, with the ability to handle multiple requests and follow up on details.