Centre Head cum IT Trainer

The Centre Head-cum-IT Trainer will manage the day-to-day operations and performance of the training centre while delivering high-quality IT and digital-skills training. The position is responsible for centre administration, team supervision, learner outcomes, stakeholder coordination, compliance, reporting and achievement of training and placement targets.

Key Responsibilities

Centre Operations

• Manage the day-to-day functioning of the training centre.
• Ensure the centre opens and operates according to the approved schedule.
• Maintain a safe, inclusive, disciplined and learner-friendly environment.
• Prepare and monitor batch schedules, trainer allocations and classroom or lab utilisation.
• Ensure the availability and proper functioning of computers, internet connectivity, software and other training resources.
• Maintain the centre's assets, stock, records and infrastructure.
• Coordinate repairs, maintenance and procurement requirements through authorised processes.
• Ensure compliance with NIIT Foundation's operational, branding, safety and safeguarding standards.

Team Management

• Supervise trainers, mobilizers, placement executives and support staff assigned to the centre.
• Allocate responsibilities and monitor individual and team performance.
• Conduct regular team meetings and performance reviews.
• Provide coaching and support to improve training and operational quality.
• Monitor staff attendance, punctuality, conduct and adherence to organisational policies.
• Escalate staffing, performance or disciplinary concerns through the prescribed process.
• Promote collaboration among training, mobilization and placement teams.

IT Training Delivery

• Deliver classroom, virtual and lab-based training according to the approved curriculum and session plans.

• Train learners in areas such as:

  • Computer and digital fundamentals
  • Operating systems and file management
  • Microsoft Office or equivalent productivity tools
  • Internet, email and online collaboration
  • Digital safety and cybersecurity awareness
  • Data entry and workplace applications
  • Basic hardware, networking and troubleshooting
  • Employability and workplace digital skills
  • Other IT modules assigned under the project

• Conduct practical demonstrations, exercises, projects and assessments.

• Adapt training methods to suit learners with different educational and digital-literacy levels.

• Provide remedial support to learners requiring additional assistance.

• Ensure learners follow acceptable-use, privacy and cybersecurity requirements.

Learner Management

• Monitor learner attendance, punctuality, participation and academic progress.
• Ensure learners receive appropriate orientation and induction.
• Identify learners at risk of dropping out and coordinate timely interventions.
• Counsel and motivate learners to improve attendance, retention and course completion.
• Address learner grievances promptly and escalate sensitive matters appropriately.
• Promote respectful conduct, equal opportunity and a harassment-free learning environment.
• Ensure incidents relating to learner safety or safeguarding are reported immediately.

Mobilization and Batch Formation

• Coordinate with mobilizers to achieve enrolment and batch-start targets.
• Monitor lead generation, counselling, document collection and enrolment conversion.
• Verify candidate eligibility and completeness of enrolment documentation.
• Ensure that candidates receive accurate information about courses, certification and employment opportunities.
• Support community outreach, counselling sessions and enrolment drives when required.
• Ensure that no candidate is given misleading employment or salary assurances.

Assessment and Training Quality

• Conduct diagnostic, formative, practical and final assessments.
• Monitor curriculum completion and adherence to approved session plans.
• Observe training sessions and provide feedback to other trainers.
• Review learner assignments, projects and assessment results.
• Implement remedial plans for identified learning gaps.
• Participate in trainer-development and standardisation programmes.
• Maintain supporting evidence required for quality reviews and audits.

Placement Coordination

• Coordinate with the placement team to assess learners' job readiness.
• Support resume preparation, mock interviews and workplace-readiness sessions.
• Monitor interview participation, selection, joining and post-placement retention.
• Ensure that learners understand job roles, salary, location and employment conditions before referral.
• Review centre-level placement performance and address gaps with the project team.
• Support employer visits, job fairs and recruitment drives.

Reporting and Documentation

• Maintain accurate records of enrolment, attendance, assessments, certification, placement and retention.
• Update prescribed systems, trackers and management-information platforms.
• Prepare daily, weekly and monthly centre-performance reports.
• Monitor targets and prepare corrective action plans where performance is below expectations.
• Maintain documentation for audits, programme reviews and stakeholder reporting.
• Ensure personal information and learner documents are stored and shared securely.
• Verify the accuracy of data before submission.

Stakeholder Coordination

• Coordinate with project teams, community partners, employers, vendors and local stakeholders.
• Represent NIIT Foundation professionally during meetings and centre visits.
• Support donor, client, government or leadership visits to the centre.
• Provide timely updates on achievements, risks and operational requirements.
• Develop positive relationships with local institutions and community representatives.

Financial and Administrative Controls

• Monitor centre expenses within the approved budget and processes.
• Maintain authorised expense records, bills and supporting documents.
• Ensure that fees or payments are not collected from learners unless expressly approved.
• Support asset verification and inventory audits.
• Report loss, damage, misuse or suspected financial irregularities immediately.

Key Performance Indicators

• Achievement of enrolment and batch-start targets.
• Learner attendance, retention and course-completion rates.
• Curriculum completion and assessment performance.
• Certification and placement outcomes.
• Post-placement retention.
• Centre utilisation and operational compliance.
• Team productivity and staff attendance.
• Accuracy and timeliness of reports.
• Audit and quality-review outcomes.
• Learner, employer and stakeholder feedback.
• Proper maintenance of infrastructure and assets.

Educational Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Applications, Engineering or a related discipline.
• Candidates with a relevant graduate degree and recognised IT certifications may also be considered.
• Training of Trainers, centre-management or project-management certification is desirable.

Experience

• Three to six years of experience in IT training, vocational education, centre management or programme operations.
• At least two years of hands-on IT training experience is preferred.
• Experience supervising a training centre or a small operational team is desirable.
• Experience working in skill-development, education or social-impact programmes will be an advantage.

Technical Skills

• Strong working knowledge of computers, operating systems and internet applications.
• Proficiency in Microsoft Office, particularly Word, Excel and PowerPoint.
• Familiarity with basic hardware, software installation, networking and troubleshooting.
• Understanding of digital safety, cybersecurity awareness and data protection.
• Ability to operate online learning, assessment and reporting platforms.
• Knowledge of programming, data analytics, cloud tools or other project-specific technologies is desirable.

Managerial and Training Competencies

• Strong facilitation, presentation and classroom-management skills.
• Ability to explain technical concepts in simple language.
• Effective team supervision, planning and problem-solving abilities.
• Strong learner counselling and stakeholder-management skills.
• Good verbal and written communication in English and Hindi; knowledge of the local language is desirable.
• Proficiency in data reporting and performance analysis.
• Ability to manage multiple priorities and meet deadlines.
• Willingness to take ownership of centre-level targets and outcomes.

Behavioural Competencies

• Learner-focused, approachable and empathetic.
• Ethical, transparent and accountable.
• Organised and attentive to detail.
• Results-oriented without compromising quality or programme integrity.
• Calm and solution-focused when managing operational challenges.
• Committed to inclusion, safeguarding and equal opportunity.
• Willing to continuously improve technical and managerial skills.

Requirements

Graduate with good IT skills