Soft Skill Trainer

The Soft Skills Trainer will prepare learners for employment by strengthening their communication, confidence, workplace behaviour, interpersonal effectiveness and career-readiness skills. The role involves activity-based training, learner assessment, individual mentoring, placement preparation and coordination with training and placement teams.

Key Responsibilities

Training Delivery

• Deliver classroom, virtual and blended soft-skills training according to the approved curriculum and session plans.

• Facilitate training in areas such as:

  • Verbal and written communication
  • Spoken English and workplace vocabulary
  • Listening and presentation skills
  • Interpersonal communication and teamwork
  • Confidence-building and self-awareness
  • Time management and goal-setting
  • Problem-solving and decision-making
  • Workplace etiquette and professional conduct
  • Grooming, hygiene and body language
  • Customer service and conflict resolution
  • Digital communication and online meeting etiquette
  • Diversity, inclusion and prevention of workplace harassment

• Use role plays, group discussions, presentations, games, case studies and simulations.

• Adapt training methods to suit learners with different educational, linguistic and social backgrounds.

• Integrate employability skills with the learners' technical or vocational training.

• Provide remedial support to learners requiring additional assistance.

Employability and Placement Preparation

• Train learners in resume writing, job applications and professional profile development.
• Prepare learners for interviews, group discussions, aptitude assessments and workplace interactions.
• Conduct mock interviews and provide individual feedback.
• Help learners understand job descriptions, salary structures and workplace expectations.
• Build learners' confidence in communicating with recruiters and employers.
• Coordinate with trainers and placement executives to assess job readiness.
• Support recruitment drives, employer interactions and pre-placement orientation sessions.

Learner Assessment and Mentoring

• Assess learners' communication, confidence, professional behaviour and workplace readiness.
• Conduct diagnostic, formative and final assessments.
• Maintain individual learner-development plans when required.
• Provide timely, constructive and respectful feedback.
• Counsel learners experiencing low confidence, communication barriers or adjustment concerns.
• Identify learners requiring specialised support and refer them through the appropriate process.
• Maintain professional boundaries and confidentiality during counselling and mentoring.

Learner Engagement and Retention

• Maintain an inclusive, respectful and participative learning environment.
• Monitor attendance, punctuality, participation and behavioural progress.
• Motivate learners to improve attendance and complete their training.
• Coordinate with centre teams to support learners at risk of dropping out.
• Promote teamwork, mutual respect, gender sensitivity and responsible conduct.
• Address classroom concerns promptly and escalate safeguarding or serious behavioural matters.

Curriculum and Content Development

• Develop or adapt lesson plans, activities, assessments and learner resources.
• Contextualise training content for different industries and job roles.
• Review employer feedback and update placement-preparation activities accordingly.
• Use digital tools, videos and interactive resources to improve learner engagement.
• Participate in trainer-development programmes and standardisation exercises.
• Share effective practices and learning resources with other trainers.

Reporting and Documentation

• Maintain accurate attendance, assessment and learner-progress records.
• Document training delivery and curriculum completion.
• Submit daily, weekly and monthly reports within prescribed timelines.
• Maintain evidence required for programme reviews and audits.
• Protect learner information and use it only for authorised programme purposes.
• Provide learner-readiness inputs to the placement and project teams.

Key Performance Indicators

• Training delivery and curriculum completion against the approved plan.
• Learner attendance, participation and retention.
• Improvement in communication and workplace-readiness assessments.
• Learner performance in mock interviews and group discussions.
• Placement-interview participation and selection outcomes.
• Learner and employer feedback.
• Timeliness and accuracy of reports.
• Compliance with quality, safeguarding and documentation standards.

Educational Qualifications

• Graduate or postgraduate degree in English, Education, Psychology, Human Resources, Social Work, Business Administration or a related discipline.
• Certification in soft-skills training, communication, spoken English, Training of Trainers or instructional design is desirable.

Experience

• Two to five years of experience in soft-skills, communication, employability or behavioural training.
• Experience preparing youth or entry-level candidates for employment is preferred.
• Experience working with learners from underserved or diverse backgrounds will be an advantage.
• Exposure to vocational education, corporate training or skill-development programmes is desirable.

Required Skills

• Strong facilitation, presentation and classroom-management skills.
• Excellent verbal and written communication in English and Hindi; knowledge of the local language is desirable.
• Ability to simplify concepts and conduct activity-based training.
• Strong observation, feedback, mentoring and counselling abilities.
• Good understanding of recruitment processes and workplace expectations.
• Proficiency in Microsoft Office, virtual-training platforms and digital presentation tools.
• Ability to develop lesson plans, activities and assessments.
• Confidence in managing diverse groups and encouraging learner participation.

Behavioural Competencies

• Approachable, patient and empathetic.
• Energetic and able to motivate learners.
• Respectful of linguistic, cultural and socioeconomic differences.
• Organised, accountable and attentive to detail.
• Positive and solution-oriented.
• Able to provide honest feedback without discouraging learners.
• Committed to inclusion, safeguarding and equal opportunity.
• Willing to continuously improve training methods and industry knowledge.

Requirements

Graduate with Good communications and soft skills