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Associate Training Coordinator -I
NIIT Learning Systems
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Full-Time
0-3 Years experience
Description
Job Title: Associate Training Coordinator -I
Req Id: 2501
Location:
India
Work Mode: Work from Office
Span of Control: Individual Contributor
Job Summary
Able to deliver results as per customer requirements with high customer satisfaction(CSS). Provide customer with resolutions for their queries wrt to Training Administration issues/queires.
- Assist the customers with the Training Administration issue/query via Phone, E-mail & Chat
- Provide the customer with resolutions about their querries / calls/chats
- Perform detailed case analysis and document the case in the system and generate ticket
- Generate daily / weekly reports for the customer on Microsoft Excel
- Perform Training Management activities on the Learning Management Systems or otherwise
Educational Qualification
| * Mandatory | Any Graduate |
| Technical Skills | |
| * Mandatory | Excellent MS-Office skills |
| * Optional | Diploma in Quality Management |
| Behavioural/Soft Skills | |
| * Mandatory | 1) Be pro-active to understand the issue about the call /chat /email 2) Attention to details and has Analytical skills 3) Must have Voice , Email and Chat support Experience 4) Good communcation skills 5) Flexible to work in 24X5 environment. |
Skills
Goal-oriented with a results-driven desire for success
Experience
| *Minimum | Fresher |
| *Maximum | 1 year |
About NIIT Learning Systems
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