Customer Acquisition Manager – Niyo Forex

Role: Customer Acquisition Manager – Niyo ForexLocation: Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kochi, PuneCompany Website: www.goniyo.comBrief Description of Company:Niyo was founded in 2015 with the vision of changing the wayIndians approach their finances - no matter where they work, what they earn, or how tech-savvythey are. To date, we've raised $179.3 Million in funding and have maintained a sharp focus onidentifying customers' banking pain points and crafting solutions that improve their experience.Niyo has grown from a startup to a robust player in digital fin-space catering to over a millioncustomers. Your role will be focused on service of these products and services.1. Niyo Forex for forex buy/sell & services by Kanji Forex as subsidiary partner; with90 years of confidence & goodwill. More at https://goniyo.com/foreign-currency2. Niyo Global Card which allows users to spend abroad without any hidden markupfees on single card to facilitate international payments and travel-related services.3. Other Value-Added Services offered under the Niyo Express including Niyo Premium(https://goniyo.com/premium), Remittance (https://goniyo.com/send-moneyabroad) and travel services (https://goniyo.com/travel)We are seeking Customer Acquisition Manager – Niyo Express to join our team. They will be responsible for on-site consultative queries for our insta-forex products & services and generatereferrals from the existing customer and any follow-up requirements from their side. The ideal candidates should possess excellent communication skills and have a proactive attitude by owningthe brand identity.Key Responsibilities:• Client Consultative Onboarding: Manage the walk-in customers at visa centre implantfor consultative sales and onboarding assistance for bank KYC Process• Customer Engagement: Maintain regular, meaningful interactions with customers to understand their needs, address concerns, and enhance overall satisfaction for follow-up sales & service requests• Product Penetration: Identify cross-sell and upsell opportunities across our product suite to increase repeat business and improve product adoption across the product mix from retail as well corporate clients• Retention & Loyalty: Implement targeted strategies to strengthen long-term customer relationships and repeat business requirements.

Minimum of bachelor's degree in any stream. Finance, Marketing, Sales background preferred. Excellent communication in English and local language expertise will be added advantage. Interpersonal skills, with the ability to engage with HNI customers effectively. Knowledge of any financial products sales & service will be an added advantage.