Associate Student Counsel

JOB DESCRIPTION Job title: Associate Student Counsel Department: Sales Purpose An Associate – Student Counsel is an important role within Sales team. Provide administrative support and are involved in both the pre-sale and post-sale process. Help Sales teams to be more effective; they help departments implement and execute key business strategies. Duties & Responsibilities First point of contact for all Information centres. Handling walk-ins & counselling – new registrations / re-registration / re-sitting / re-admission Managing the data in SFDC (Sales Force Dot Com) for all leads and account Contacting leads generated in SFDC maintaining a TAT (Turn Around Time) of 30 minutes Coordinating with IC's and students for all admission related documents Handling all queries of IC's Maintaining reports of all IC's – Mumbai (13 centres) Conducting training sessions for IC counsellors at regular intervals Resolving all critical student cases and centre cases reported from various inter department for Mumbai Qualification Graduate Experience Minimum of 2 to 5 years of work experience as a counsellor or front desk executive. Skills & Abilities Good written and verbal communication & analytical skills Active listening Negotiation time management Knowledge of Local language Knowledge of computers/office software for communication and report preparation

• Experience: 2+ years
• Seniority: Entry Level
• Education: Bachelor's degree required
• Languages: English